GreatWin Casino - Player's withdrawal has not been processed.

This ticket was created on your behalf.

·      Louis (Greatwin)

·       Oct 14, 2022, 17:52 GMT+3

·      Dear Lucy,

Thank you for contacting our Customer Support Team.

We kindly ask you to please provide us with the details of either of the following e-wallets: EcoPayz , Mifinity , Ezeewallet or Crypto in order to refund your funds.

Thank you in advance and we wish you a pleasant day!

If you have any additional questions, please, do not hesitate to contact us via email support@Greatwin.com or via Live Chat. 

Best Wishes, 

Greatwin.com

I did know if Canada had any of these apps. I email them 11 times without a response. I was so upset so finally on October 18th, 2022 I purchased the ECOPAYZ the chat indicated that the was the only method of payment or withdrawal.

I don’t know who to contact. I have won other money from other Casino and Have had problems. 

I have sent send so my email I forgot to count.

I have attached my ID below

Please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Yours truly

Lucy De C***

Dear decesal30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you requested a withdrawal via Ecopayz? If yes, could you please clarify when exactly you requested it?

Also, do I understand correctly that this was your first withdrawal attempt at this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I was not aware that the only way to withdraw my winning was to have one of the following accounts

e-wallets: EcoPayz , Mifinity , Ezeewallet or Crypto. It was not explained on the website of the casino.

I have played in other casino online and had no problems having my money transfer to my bank account.

I kept telling them that in Canada I was not aware of these methods of deposits. I received no response to that emails I sent on October 14, 15, 17, 18th. Finally Chatting on Greatwin site the person explained that was only way I would get my money by opening an account. Finally I opened an account on October 18th with EcoPayz (which I wasn't sure how safe it is) I haven't heard from them since. It is now two weeks.

How long do I need to wait? The amount is not a lot it's $627.85 Canadian but still it is my money I won. I spent more than I won on this casino. Also, after this situation I self-excluded myself to never play on this site again. I will never recommend this casino to any one.

Thank you Lucy

I haven't from you regarding my complain against Greatwin Casino. Would you please let me know if anything is being done. I have been waiting for my money for two weeks. I have write to the support@greatwin.com and I have not received no answer.

Thank you

Thank you for your reply, decesal30. I would like to emphasize we always give the casino two full weeks to process each payment after it was requested. I will keep this complaint open for one more week and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon.

Thank you in advance for your patience and please, keep me informed about any further developments.

Hi Kristina:

This Saturday will be three weeks that I won the money at Greatwin Casino. I haven't as of yet received my winnings.

They have emailed me three times with three different persons asking the same question "to provide them with a screenshot of my account.

I am so upset my information is now all over the website.

Would you please look into this.

thank you

Lucy De C***

Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru (if there is any)? Alternatively, you can post it here. Thank you in advance.

Please cancel my complaint I will never receive my money.

That casino makes you think they will send you the money and keep.

thank you

Lucy

As I mention in email this morning. I have deleted all correspondence with Greatwin Casino. The are giving me the run around. So I have decided to cancel the complaint and forget about the money.

I learned my lesson. I will no longer be playing online casino.

Thank you

Lucy De C***

I understand. I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.