GreatWin Casino - Player’s winnings haven’t been received yet.

First I am deposit with UPI method.after my win I try to withdrawal. but upi and bank transfer  are not available in withdrawal method.i have also astropay and netteller. My Netteller not permitted gambling sites.astropay not accept deposit great win because the site have multiple astropay accounts. Other methods are not accept indian payment methods. Hence kindly resolve my astropay deposit issue .I am also sent some astropay screenshots before kindly sanction it. I am only deposited in the as per your 9.7 rating

Dear Muppuri55555,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am not put request withdrawal yet.because the site don't have bank transfer and upi withdrawal. So I have optioned only via astropay.astropay declined theirs deposit and withdrawal request due to they have multiple accounts. My money stucked

I am also their customer support chat.but every time they told to change another method.90 % withdrawal methods are crypto based.please enable astropay. Why casino guru gives 9.7 rating to the graet win casino?

Mainly indian customer trouble by this casino

Thank you for your reply, Muppuri55555. Could you please clarify why Astropay informed you that you cannot deposit into multiple merchant accounts? Did you create more than one account in this specific casino?

My withdrawal request 20000 INR still pending from 23.04.2024

My withdrawal rs 20000 still pending from 23.04.2024.srill I asked a question why casino guru gives 9.7 out 10 for greatwin.i hope that there is a big deal between casino guru and rabidi nv casinos

Because I did not received any reply for my last question from casino guru two days before

Casino guru gives fake ratings in the site but no action taken.still not reduced rating

My withdrawal rs 20000 still pending from 23.04.2024. Don't play rabidi nv casinos.

Thank you for your reply, Muppuri55555. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Muppuri55555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.