The player from Germany experienced a technical glitch after which his win disappeared. We rejected the complaint because the player stopped responding.
GreatWin Casino - Player’s win disappeared.
Amount: €750
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello, I bought a bonus game at greatwin casino with 40 euros at Wild Wild Bass grkauft I got 2 free spins and I won 750 euros and then free spins were ready the win money is in my account just a minute and then they are gone from my account, greatwin staff don't answer me, i just wanted to know if i can have the money back.. i wanted to make this win sreenachot but i didn't make my mistake.
Please i am waiting for your reply
Many Thanks
Automatic translation:
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1 year ago
Dear Dmmm90,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Allow me to ask you a few more questions so I may better understand the situation. Could you please advise which winnings exactly disappeared from your balance? Was it winnings from a single spin or multiple spins? Can you access your game history? Is the win recorded there? Was any bonus active on your account when the glitch occurred?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Dear Tomas,
I bought free games from this game for 40 euros, I only have 2 free games and a single roulette, in this game there was no active bonus.
In these 2 free spins I won 6.66 euros and in this only roulette I won 750 euros and the money was in my account for 2 minutes then it's gone, in my game history it doesn't show for 750 euros, shows only for them 6.66 euros.
The game is called Wild Wild Bass
Many Thanks
Automatic translation:
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1 year ago
Dear Dmmm90,
Can you access the game history of your gameplay or request a game log from casino support? Is the win recorded there? Please note that if there is no record of your win, there is not much we can help you with.
I'll look forward to your reply.
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