I initiated a $1000 withdrawal on 2/4/24 with assistance from a casino rep via chat session. I claimed a match bonus with my deposit, and had met the $1800 playthrough requirements. The rep instructed me to go to my account and follow steps to forfeit the bonus, which decreased my winnings by that amount. I was then able to complete the withdrawal request, and recieved confirmation.
I contacted casino support several times over the following days checking on the status of my withdrawal as it was taking longer than expected. During one of these chat sessions I requested to speak to a supervisor or member of management, with whom I expressed concern that I would not receive my winnings. I was assured I would receive my money in a few days.
When the bitcoin finally arrived, it was $200 rather than $1000. After contacting support again, I am being told that my match bonus came with a 150% withdrawal limit. This info was not presented in a conspicuous manner, nor was it told to me during any of the many chat sessions in the days prior.
I initiated a $1000 withdrawal on 2/4/24 with assistance from a casino rep via chat session. I claimed a match bonus with my deposit, and had met the $1800 playthrough requirements. The rep instructed me to go to my account and follow steps to forfeit the bonus, which decreased my winnings by that amount. I was then able to complete the withdrawal request, and recieved confirmation.
I contacted casino support several times over the following days checking on the status of my withdrawal as it was taking longer than expected. During one of these chat sessions I requested to speak to a supervisor or member of management, with whom I expressed concern that I would not receive my winnings. I was assured I would receive my money in a few days.
When the bitcoin finally arrived, it was $200 rather than $1000. After contacting support again, I am being told that my match bonus came with a 150% withdrawal limit. This info was not presented in a conspicuous manner, nor was it told to me during any of the many chat sessions in the days prior.