Gossip Slots Casino - Player's winnings have disappeared.

I won 500.00 and it disappeared I went to players history and it showed nothing of me playing the game so I went back played 3 hands and checked history and that was there the casino took my money and wiped out the information. I won the slam dunk 500.00 on my first spin and continued playing it for a period of time and it shows nothing. Can a casino remove information and winnings? This should not be legal to do this I can't believe they have to abilities to do this.

Dear shake1910,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly the incident occurred in between these time periods?

How long have you been playing without the game history being recorded? Were any bets subtracted from your casino balance that are not recorded in the game history?

Have you contacted casino support? What was the result?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Yes I contacted support immediately every game I played had been recorded except the slam dunk win. And yes it was deducting money and was feeling cold so I changed games.

Could you please advise how much was deducted for the bets you made in the game during the time the bets weren't recorded in the game history? What was your balance in the casino when you started the game session at 3:50 and what was your balance at 3:55?

Have you contacted the casino regarding the issue? What was their response?

Dear shake1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.