Gossip Slots Casino - Player is criticizing false advertisement of bonus.

There was a pro.otion for 50 free spins on pot of gold after making a deposit. I made my deposit and played it out . I then went to the game pot of gold to recieve my 50 free spins and they were not offered. I then contacted agent and twice was ignored about my question and the third time I did finally speak to agent and they denied my 50 spins, this is no way to treat a new depositing customer

Dear shellaye1007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I have checked the promotional offer, and this is what I found (here):

For the month of March, get 50 free spins ($0.50/spin) on POT OF GOLD on every deposit of $35 or more you make at Gossip Slots.

Terms and Conditions: To be eligible for the free spins, you must be on Club Level Platinum, Gold or higher. 40x wagering requirement. No max cashout. General Promotion Rules Apply.

Could you please advise how much was your deposit and if, to the best of your knowledge, anybody from the same IP address or device activated the same promotion?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I deposited $40. I have never deposited at this casino before. After using my deposit my free spins was not activated. I contacted customer support via chat and was advised because I had already spent my deposit I could not receive the free spins

No one has activated this promotion from same address

Could you please advise, shellaye1007, if your player's status is Gold or higher as required by the promotional rules? Thank you.

Dear shellaye1007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.