Goldenbet Casino - Player with self-exclusion allowed to open new account.

I have self exclusion with their sister sites, rolletto and mystake, yet they allowed me to open and deposit through goldenbet.

I am a recovering gambling addict, who has made use of EveRY tool available to prevent gambling, self exclusion, gamstop, etc etc.

Santeda international continue to harass me with sms etc despite asking to stop several times.

Dear dsdmbear2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Goldenbet Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Goldenbet Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

I honestly don't remember, but the fact is, they must adhere to the self exclusion.... they are the same owner/company.

They are providing illegal service in uk and should be held to account..... th4y continue to sender me emails even after self exclusion with their sites (each individual and sister sites).

Dear dsdmbear2,

If you did not request Goldenbet Casino directly for self-exclusion, they are not obligate to refund anything. Please contact the casino directly in order to close your account.

Dear dsdmbear2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.