Goldenbet Casino - Player is unable to withdraw due to bank restrictions.

Hi

i deposited today to Goldenbet before I deposited I contacted them by messenger and asked if I could withdraw by the same way I deposited (bank transfer) I told them I live in Uk they replied I could, I won £911 I have tried to withdraw by Sepa it won’t allow me so I messaged them again and they asked who my bank was I replied Nationwide they said we don’t withdraw to nationwide at the moment and that I would have to withdraw to a different bank I don’t have a different bank or bitcoin (which I know nothing about) do you think you can help me please I have read about other people having same problem

Dear Disney28,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Goldenbet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you kindly confirm if you passed the full KYC verification?

Do I understand correctly that you have not yet made any successful withdrawals from this casino?

Are there any other withdrawal methods besides bank transfer and Bitcoin available in your profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Disney28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.