Golden Lady Casino - Player’s withdrawal has been delayed.

It has been over a month waiting for my withdrawal. I check in every day and the same lies are time everyday, usually I would say I was scammed out of my money and move on but recently became terminally Ill now every dollar will help. Day after day I am told to another story and to this day I have not received so much as a confirmation email stating they got my verification documentation. The 2 staff they have running the support chat tell the same lies so much it has become evident that their job is to do nothing but lie. After explaining my illness (cancer) I was told if I wanted to expedite my withdrawal I would have to make more deposits to upgrade my account to receive my withdrawal. This may be the last fight I have time for but I promise I will save as many people front these criminals as I possibly can. Do not spend your hard earned money here they have no desire to pay any amount out to anyone. Go somewhere else there is no shortage of reputable casinos that value their customers and their money and have integrity. These people are criminals thieves and professional liars.

#one last fight

Dear michaelaarnaldo2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• Could you please confirm that you provided all the required documents to pass the KYC verification?
• Also, would you be so kind as to advise when exactly you requested this withdrawal?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear michaelaarnaldo2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.