GoGo Casino - Player’s struggling to complete account verification.

Hello, Withdrawals of € 2,400 to which the casino has requested bank statements which I have provided to them but do not accept even if they provide all the requested information and the bank has no other than the bank statements I have already sent.

Gogo Casino will take your money back if you do not accept the documents within 7 days which expires on 20.12.

What advice would I have now to get my winnings in my account?

Thanks, Pia

Dear PiaAndy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hi, I already made one complaint about GoGo Casino last week but it has disappeared from your site ??

Now there would be a rush as GoGo Casino will transfer my winnings of € 2400 back to the Casino today with 7 days from the confirmation of the bank account!

Has submitted several bank statements but has not accepted them again and again, even if all the necessary information is shown on the statements !!!

I need help getting my money before the casino takes it away from me !!"

Dear PiaAndy,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.