The player struggles to verify as his card is lost.
GGBet Casino - The player struggles to verify.
Amount: €282
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
the casino requires verification. All necessary documents and more have been submitted.
You will be asked to take a selfie with a credit card. I was only able to send an old photo (as a selfie) because this card was lost.
I wrote to the seller.
This is not addressed at all, but I get the same email as before.
The contact via the chat didn't work either, although I uploaded everything there again.
Please help me get my money.
Automatic translation:
Public
Public
2 years ago
Hello LuckyMoe,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
How could you use the card in the casino if you claim that it is lost?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
the verification process has been running since March.
I cannot tell you whether and which documents are approved, as I have not received any feedback from the casino.
Last time I spoke to the chat a few days ago, it was about verification. However, again without result.
The card got lost after I deposited there. I then switched to "Skrill". Despite this, the casino apparently insists on the selfie with a credit card. But I had taken and sent pictures in advance. (I can also send it to you)
Automatic translation:
Public
Public
2 years ago
Dear LuckyMoe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 years ago
Hello LuckyMoe,
The answer was generated automatically as there was no new respond from you here. I would like to ask GGBet Casino to join us and help us resolve the player's issue.
Public
Public
2 years ago
Translation
I actually found the card again.
With your help, I would like to finally complete the verification.
Automatic translation:
Public
Public
2 years ago
Hello LuckyMoe
Another e-mail was sent to you from the support. Please kindly provide the requested screenshot/documents and the withdrawal will be completed in no time.
Kind regards
