The player struggles to verify as the casino is keep requesting new documents. The complaint was resolved as the player got verified.
Hello Recife1902,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello, thanks for your answer.
I'm trying to get verified for almost 3 weeks now. But the time doesn't seem to matter since they decline every try I do.
I have sent almost 10 different pictures of everything they ask yet they seem to just decline and make me do it again over and over and over. It's really weird, maybe it's because I got lucky the first time I tried and the money is still there.
Hello Recife1902
Sorry you've faced issues.
According to our records, your account was verified 26.07.2022 06:15:02 (UTC)
Feel free to withdraw the winnings
Kind regards