HomeComplaintsGGBet Casino - The player struggles to verify.

GGBet Casino - The player struggles to verify.

Amount: 400 R$

GGBet Casino
Safety Index:Low
Submitted: 24 Jul 2022 | Resolved : 29 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player struggles to verify as the casino is keep requesting new documents. The complaint was resolved as the player got verified.

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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Hello Recife1902,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Hello, thanks for your answer.


I'm trying to get verified for almost 3 weeks now. But the time doesn't seem to matter since they decline every try I do.

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1 year ago

I have sent almost 10 different pictures of everything they ask yet they seem to just decline and make me do it again over and over and over. It's really weird, maybe it's because I got lucky the first time I tried and the money is still there.

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1 year ago

Hello Recife1902

Sorry you've faced issues.

According to our records, your account was verified  26.07.2022 06:15:02 (UTC) 

Feel free to withdraw the winnings


Kind regards

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1 year ago

Thank you GGBet Casino.

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1 year ago

Thank you Recife1902 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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