The player's verification is delayed for unknown reason. The complaint was rejected as the player created multiple accounts and breached the casino terms.
The player's verification is delayed for unknown reason. The complaint was rejected as the player created multiple accounts and breached the casino terms.
The player's verification is delayed for unknown reason. The complaint was rejected as the player created multiple accounts and breached the casino terms.
Hello leandrocunha,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello leandrocunha,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello leandrocunha
We've checked your account, and can confirm it is blocked due to multi-accounting.
Your another account is leandro4**erz@gmail.com
Both accounts have the depositing history and gameplay history.
This is against the T&Cs of the Casino.
Hope this clarifies.
Kind regards
Hello leandrocunha
We've checked your account, and can confirm it is blocked due to multi-accounting.
Your another account is leandro4**erz@gmail.com
Both accounts have the depositing history and gameplay history.
This is against the T&Cs of the Casino.
Hope this clarifies.
Kind regards
Hello leandrocunha,
Can you confirm the fact that you have 2 accounts in the casino?
Hello leandrocunha,
Can you confirm the fact that you have 2 accounts in the casino?
Dear GGBet Casino,
Can you please send a proof that the player owns 2 accounts to nikolas.b@casino.guru?
Dear GGBet Casino,
Can you please send a proof that the player owns 2 accounts to nikolas.b@casino.guru?
Hello, Nick
The proofs have just been provided
Kind regards
Hello, Nick
The proofs have just been provided
Kind regards
Thank you very much for providing the proof.
Dear leandrocunha,
Unfortunately, as the casino provided relevant proof of your account multiplicity, we will be now forced to reject your complaint as you clearly breached the casino's terms.
Please be sure to never create multiple accounts in any online casino as it will definitely cause troubles.
Wish you best luck and do not hesitate to contact us if you will come across any other trouble again.
Best regards,
Nick
Thank you very much for providing the proof.
Dear leandrocunha,
Unfortunately, as the casino provided relevant proof of your account multiplicity, we will be now forced to reject your complaint as you clearly breached the casino's terms.
Please be sure to never create multiple accounts in any online casino as it will definitely cause troubles.
Wish you best luck and do not hesitate to contact us if you will come across any other trouble again.
Best regards,
Nick
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