The player's verification is delayed for unknown reason. The complaint was rejected as the player created multiple accounts and breached the casino terms.
GGBet Casino - The player's verification is delayed.
Amount: €8,005
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
they are delaying verification on purpose so I can't cash out! It is 8005€ and therefore not a small amount
Automatic translation:
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2 years ago
Hello leandrocunha,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Today I sent 2 more documents that were requested and am now waiting for an answer again
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2 years ago
Translation
I think they are also hesitating on purpose because I want to pay out 8,000 euros
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2 years ago
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According to them, only I have the proof of address and my pay stub for approval if they can't think of anything else
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2 years ago
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They say everything is fine, I should wait until they release it, but I keep being asked to take the same pictures
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2 years ago
Hello leandrocunha
We've checked your account, and can confirm it is blocked due to multi-accounting.
Your another account is leandro4**erz@gmail.com
Both accounts have the depositing history and gameplay history.
This is against the T&Cs of the Casino.
Hope this clarifies.
Kind regards
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2 years ago
Hello leandrocunha,
Can you confirm the fact that you have 2 accounts in the casino?
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2 years ago
Dear GGBet Casino,
Can you please send a proof that the player owns 2 accounts to nikolas.b@casino.guru?
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2 years ago
Thank you very much for providing the proof.
Dear leandrocunha,
Unfortunately, as the casino provided relevant proof of your account multiplicity, we will be now forced to reject your complaint as you clearly breached the casino's terms.
Please be sure to never create multiple accounts in any online casino as it will definitely cause troubles.
Wish you best luck and do not hesitate to contact us if you will come across any other trouble again.
Best regards,
Nick
