The player's account got blocked for providing 3rd party documents during the verification. The complaint was rejected as the it was submitted by a friend of the player.
Hello damtrongthucthuc,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise who's document did you provide during the verification process? Did you register with your own personal details and did you use your own payment method to deposit into the casino?
Looking forward to your answer.
Regards,
Nick
Hello. Nick.
My friend's account is locked June 12, 2022
tuthucg*****@gmail.com
I want justice
my friend uses his own payment method to deposit in the casino
I hope the support team will reply me 1097 USD in my account. How to open an account and withdraw money. I don't know why I provide third party material???
Hello damtrongthucthuc,
I do not fully get your issue. Why do you talk about your friend and then about your account? What's the connection?
My friend's account is locked and I asked for your help to open an account for my friend
Hello damtrongthucthuc,
If your friend has an issue he/she has to submit the complaint. Dealing with 3rd parties only prolongs the complaint and information may be given incorrectly.
Please keep in mind that every complaint has to be submitted by the user having the issue and never by a 3rd party.
The complaint will be now rejected for the above explained reason.