The player's account got blocked for breaching the casino terms. The complaint was closed as the player stopped responding
Hello, my casino account was suddenly blocked, when I spoke to support they told me to use betting strategies, when I asked which strategy they told me that the accumulation of scatters was prohibited, however I am unaware of this strategy and I rarely use the casino, so they didn't provide me with much information about it. It is worth mentioning that the balance I have in the account was a real balance and not bonuses.
Hello fernand0.navarr0,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino or sports betting in GGBet? Did you claim any bonuses from the casino? When was the last time you spoke to them and what was it about?
Looking forward to your answer.
Regards,
Nick
My account was in the process of being verified, I only needed to send a document that had been rejected due to the poor quality of the photo, I claimed the casino bonus and I remember that there were bonuses that I lost and others that I got, but the money What was there in the account was real balance that was played mostly in bets. The last time I spoke to them was a couple of weeks ago and they told me the same thing that I mentioned before, that the use of scatter collecting strategies is prohibited in the bonuses but I don't know what they are talking about and I don't know how to do it either, As I mentioned above, I rarely played Slots.
Hello fernand0.navarr0,
Do I understand it correctly that the bonuses were also for sports betting?
Hello fernand0.navarr0,
Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru?
Hello, I went to the casino page to go to the chat history and it appears that it is empty.
Hello fernand0.navarr0,
The live chat conversation is removed once you leave the website. Isn't there any e-mail communication between you and the casino which you could forward?
I would like to invite GGBet Casino to join this complaint and help us resolve or explain the player's current situation with his account.
Hi everyone!
After reviewing all the information, we have reassessed the situation and have decided to unblock your account. However, please note that bonuses will no longer be available to you in order to prevent any potential misuse and avoid any future misunderstandings. We apologize for the time it took to reach a resolution and any inconvenience caused.
Thank you for your understanding.
Hello fernand0.navarr0,
Can you please confirm if your account is now unblocked? Do you consider your complaint to be resolved?
Hello, the account is already unlocked, however the complaint is fixed with 70,000 CLP and there were approximately 20,000 CLP in the account, what happened to the rest?
Hello fernand0.navarr0,
If you balance was a combination of real money balance and bonus balance, and the casino decided to block any bonuses from you in order to not abuse any further bonuses, they might have void your bonus balance, leaving you with the deposited real money balance only.