The player from Germany is having difficulties receiving her funds. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: ??
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested a withdrawal and that was on 4/5/2022.
It was withdrawn from the play money as normal, but not yet completed.
Contacted support and the reply was that they can't do anything about it because they have already done the right thing on their part and have forwarded it to the people responsible for payments.
Automatic translation:
Public
Public
2 years ago
Dear Diana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Dear Kristina,
Thank you for your information.
Actually, I've withdrawn money several times before, and nothing like this has ever happened.
I will now wait until after Easter and if nothing happens then I will file a complaint accordingly.
Thank you for the relevant info
Automatic translation:
Public
Public
2 years ago
Dear Diana,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Hello all,
We would like to confirm, that there are no active/pending withdrawals atm.
All the winnings have been paid out.
Dear Diana, can you please confirm?
Kind regards,
GG.bet
Public
Public
2 years ago
Awesome news, Diana! Thank you both for your cooperation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
