HomeComplaintsGGBet Casino - Player's withdrawal attempts are dysfunctional.

GGBet Casino - Player's withdrawal attempts are dysfunctional.

Amount: 950 S/.

GGBet Casino
Safety Index:High
Submitted: 26 Jun 2024 | Case closed : 11 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Peru faced issues with withdrawal attempts on Ggbet as the window closed automatically. Despite trying multiple browsers, the problem persisted, and the support button on the website did not work, making it impossible to contact customer service. The player managed to contact support and received assistance to complete the required information. However, the player stopped responding to further communication from us, leading to the rejection of the complaint due to lack of information.

Public
Public
4 months ago
Translation

Hello, I'm trying to make a withdrawal on the Ggbet website, but when I click the "withdraw" button, the window closes automatically. I have tried it on more than three browsers, and the same thing happens on all of them. The "support" button on your website does not work; it does not redirect me to anything nor does it open any help chat. I can't find any way to contact support.

My account is verified, and I can make deposits.

Automatic translation:
Public
Public
4 months ago

Dear noone21,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Have you tried contacting the casino via support@gg.bet?

Could you please specify how long have you been experiencing difficulties with your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Public
Public
4 months ago
Translation


Hello,

I was able to contact support and they helped me complete the required information, now I will try to make a withdrawal and I will tell you how it goes.

Automatic translation:
Public
Public
4 months ago

Thank you very much for your reply. Please let me know when you submit your withdrawal request. Also kindly bear in mind that usually, we recommend players wait up to 14 days for the winnings to appear in their bank account.

Public
Public
4 months ago

Dear noone21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news