The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing additional verification. Player’s complaint has been resolved successfully.
GGBet Casino - Player’s struggling to complete the account verification.
Amount: ??
GGBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
I received my second successful verification in August 2022. Now GGBet would like a new verification with photos of my bank cards which I used when making the deposit. They received this in multiple forms. But always tell me that these are the wrong bank cards. They sent me 3 different card numbers, but they don't belong to me. I have already asked several times via e-mail and in the chat to tell me the IBANs from which I made the deposits. I always only get the answer email that I should please send the bank cards plus selfie as a photo. So I can no longer apply for withdrawals. Can you help me?
LG
Automatic translation:
Public
Public
2 years ago
Dear kasie7982,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. However, we learned from your previous complaint that your account received withdrawals before.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? How many payment methods have you used to deposit funds into your account, please?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi.
Thank you for your reply. You can close the case. After a lot of email contact and sending account statements to GGBET, the verification worked and I can arrange payments again.
Many greetings
Susann K******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kasie7982, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
