ZeusWin Casino - Player’s withdrawal is delayed.

I have waited my withdrawal about 20 days. I made withdrawal request 8.1.2026. My account is verified and i got answer that is verified still but they have said they have some payment problems since new year. My one previous withdrawal last year succeeded ok. Chat agents says every day that they have said greetings to their finance but they havent got any other info from finance that they have some payment problems. No any time window for payments, nothing better info.

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Dear kaijoke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you let us know when exactly you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

• My last and only withdrawal succeed on 29.11.2025. I dont remember how long it took, but not very quickly then too.
• Yes via IBAN transfer I wait my withdrawal now and this i used also when withdrawal succeed
• I won now after wagering the bonus. I dont remember this last time which succeeed if there was or not bonus.

Thank you for your reply and for providing the previous details, kaijoke.

• Were any specific terms or conditions mentioned at the time of your withdrawal request?
• Could you please update us on the current status of your verification status?
• Could you also advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history directly in this thread.

Additionally, please provide any further communication you had with the casino regarding the above-mentioned payment issues. This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Were any specific terms or conditions mentioned at the time of your withdrawal request?

No.

Could you please update us on the current status of your verification status?

Fully verified.

Could you also advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history directly in this thread.

Pending. See screenshot

Dear kaijoke

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Susor (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

I am wondering how long takes when you try to contact casino directly. Why? I am pretty sure they dont answer anything to you also (Zeuswin stopped answering to me), but of course i hope so. I see there is same problems in other casino forums related this casino.

Hello kaijoke,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your delayed payouts.

I would like to request the presence of a representative from the casino in this conversation.

Dear ZeusWin Casino,

Could you provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provide us with any relevant evidence.

Thank you in advance.

Respectfully,

Lala

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

What help i really got? Casino doesnt answer now anybody i think. Why you dont change already this casinos points? This is not first time with you that you dont react anyhow points of casino. Askgamblers reacts much better if there is problems with casino.

Anyway i think to make review also and warn other players!

Dear kaijoke,

I have tried to contact the casino repeatedly via e-mails, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website just like you wanted.

I understand this isn't a satisfactory solution to your issue at all. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend reaching out to the Tobique Gaming Commission (TGC) by submitting a complaint via the licensing badge located in the footer of the casino’s website. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at jean.s@casino.guru.

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lala