The player from Brazil wass having difficulties withdrawing winnings due to incomplete verification. The player's account was successfully verified and the complaint was resolved.
GGBet Casino - Player’s struggling to complete KYC verification.
Amount: 3,000 R$
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
After making a withdrawal attempt, the company sent me an email asking for my details, such as the card I used on the account, identification document, selfies of various types.
I did everything the company asked and even so, they're stalling to do the verification and let me withdraw my money. Please note that my card was not even used, as it was refused by the site and so I used the PIX tool to make the deposits, and even so I provided the data.
Please solve my problem as soon as possible
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3 years ago
Dear MarllonSales,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Could you please clarify when exactly you provided your documents? Do I understand correctly that your account still hasn't been marked as verified?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Thank you very much MarllonSales for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello MarllonSales,
I have reviewed your case and will now contact the casino to see if I can help.
We would like to invite GGBet Casino to join the conversation and participate in the resolution of this complaint.
GGBet Casino, could you please update us on the status of the player's account and verification?
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3 years ago
Hello !
Thank you for contacting us. Your account was successfully verified on December 18.
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3 years ago
Hello GGBet Casino,
Thank you for the update.
Dear MarllonSales,
Have you now been able to successfully make a withdrawal?
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3 years ago
Translation
I still can't get it.
I would like to know how I can classify the casino and leave it far away from any Brazilian, Latino or American. Please
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3 years ago
Hello MarllonSales,
I am not sure if I understand. The casino has stated that your account is now verified but you still cannot make a withdrawal, is that correct?
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3 years ago
Translation
I managed to make the withdrawal. But beforehand I declare here that I do not recommend the casino to anyone. It is one of the worst casinos that I had the displeasure to know.
Many thanks to everyone on the forum, I'm sure if it wasn't for you I wouldn't have been able to make the withdrawal. Thank you very much and a Happy New Year to everyone.
Att,
Marllon Sales
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3 years ago
Dear MarllonSales,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
