GGBet Casino - Player's KYC documents consistently rejected by casino.

I've tried uploading all kinds of ID's to their KYC for me to be able to withdraw my funds for almost 4-5 months now, I've also made new ID's thinking that they will honor those. All of which is valid to date. But as I got my national ID now to which is considered one of the strongest ID's in my country now and it still giving me rejected. Then I have no choice but to file a complaint against them.

Hello kitshune,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Nick,

I've checked the emails on GG.Bet when the verification thing started

Nov 7, 2023

ID's uploaded

• Postal ID
• TIN ID
• Philhealth ID
• Drivers License
• National ID

All of which are not approved by them, At first I thought it was the quality of photo in which I had to retake many times and ensuring it was clear and readable. But their verification system does not list on what is really the problem so I had to make more ID's.

When was the last time you spoke to the casino and what was it about? I never really talked to the casino except for this KYC yesterday and they told me they cannot assist me further on this KYC since I cannot access that email temporarily due to my laptop not being with me right now.

But you still need to contact them anyway if you want to change your email, As I have seen in their website. And will still ask for verification.

[More Information]

I have never used any Bonus Credits / Balance

Hello kitshune,

When you will be able to access your e-mail?

Dear kitshune,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.