The player from Germany had been waiting for a €500 payout for 14 days. The payout was repeatedly delayed due to technical reasons. The casino offered to credit the blocked amount back to her account to use a different withdrawal method, but the player faced difficulties as alternative methods were not suitable. The Complaints Team extended the timer for resolution but ultimately closed the complaint due to the player's lack of response.
GGBet Casino - Player’s €500 payout is delayed.
Amount: €500
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
I'm waiting on a €500 payout that I've been anticipating for 14 days. Once again, I'm being told the payout is being delayed due to technical reasons.
Automatic translation:
Public
Public
4 months ago
Dear Ina1986,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.
Please allow me to ask you a few questions before we proceed.
- Have you achieved your winnings with the help of a bonus?
- Could you please confirm what happened to your previous withdrawal attempts that were the subject of your previous complaints?
https://casinoguru-en.com/ggbet-casino-player-experiences-delayed-eur200-withdrawal
https://casinoguru-en.com/ggbet-casino-the-player-s-unable-to-withdraw-her-balance
We'll appreciate your clarification of the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Translation
I won 1000 euros. The first 500 euros were directly in my account, but they've been causing problems with the other 500 euros for 14 days. I write to their support every day and I always get the same message. I played without a bonus.
The previous complaint of 200 euros...that came back to my player account days later.
Automatic translation:
Public
Public
4 months ago
Translation
I asked for a free bonus credit as compensation. 20 euros would have been enough. Then I was told coldly that if I deposited for a longer period of time and played more, they would think about a personalized bonus for me.
Automatic translation:
Public
Public
4 months ago
Thank you very much, Ina1986, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
4 months ago
Hello Ina1986,
My name is Romi and I will be assisting you with your case.
I would like to request the presence of a representative from the casino in this conversation.
Dear GGBet Casino,
Could you possibly provide additional information regarding the withdrawal and clarify the situation?
Thank you in advance.
Respectfully,
Romi
Public
Public
4 months ago
Translation
I now write to the support staff several times a day because the support staff changes 2 or 3 times a day. I always get the same message and text content. I don't think there are any real people there, just something like robots. For technical reasons, the payout may take a while. Browsing around on gg.bet pages, I saw that the technical service is on duty 24 hours a day. One supporter contradicted himself after I confused him with my letter. Once they said they had no contact with the payout provider, then they said they were in contact with them every day. I am verified and don't have to submit anything new, like ID. I don't play with different deposit options or with black money. I think they aren't in a good financial position at the moment, broke, I think, and I can well imagine that they will make the payout on Friday, at the end of the month. So that's my guess. I've never had any problems with the payout, just once, but that happened within 2 weeks. Now the waiting time is too long and the statement is due to technical reasons. unbelievable. millions of people play with gg.bet and the online casino gg.bet cannot afford to not pay out winnings to roughly thousands of people. Since Austria took over gg.bet everything has changed.
Automatic translation:
Public
Public
4 months ago
Translation
Here is a conversation where they are discussing the payments 
gs provider object
Automatic translation:
Public
Public
4 months ago
Hello,
Transaction 79947073-9f55-4ad1-b0d1-6aeb6396033a has encountered a delay in processing by payment service provider. We're currently seeing several similar cases and unfortunately cannot cancel these transactions or expedite the processing time on our end, as the funds have already been successfully sent. Here are the options moving forward:
You wait for the final status of the transaction. We're unable to provide specific timing since the issue isn't from our side.
We credit the blocked transaction amount to your account, allowing you to withdraw these funds using an alternative payment method. We recommend selecting a different method than the one experiencing issues. After crediting your account, please reach out to our customer service to arrange a new transaction and ensure fees are waived if you encounter any withdrawal fees. Note that any active bonuses may expire upon withdrawal as per bonus terms. We'll later deduct the blocked transaction amount if it's returned to your account or successfully completed with funds credited to your payment method to prevent double crediting.
Please inform us of your preferred option in your reply.
Public
Public
4 months ago
Translation
So that I understand this correctly, Casino Guru credits my winnings of 500 euros to my player account and I have to choose a different payment method and as soon as the money is in my account I will let you know so that I don't win twice
Automatic translation:
Public
Public
4 months ago
Translation
But ok, I agree that it should be done this way. Lg
Automatic translation:
Public
Public
4 months ago
Hello all.
Dear GGBet Casino, could you do as Ina1986 asked and inform us about the next step, please?
Thank you in advance.
Greetings all,
Romi
Public
Public
4 months ago
Hello everyone!
We have already requested the amount to be credited to your GG.BET balance, and ask you, Ina1986, please wait until it's done . Once it has been processed, the funds will be credited to your GG.BET account. We will inform you about the charge here, and you can also monitor the balance on the site.
After the credit, please contact our support team on the GG.BET website to create a new transaction, and we will be able to deactivate any fees if you see a message about possible withdrawal fees. Please also note that if there is an active bonus, it will be canceled upon withdrawal according to the terms of the bonus program.
Best regards.
Public
Public
4 months ago
Hello everyone.
Thank you again GGBet Casino for explaining.
Dear Ina1986, please inform us about the situation whenever you do as the GGBet Casino representative has explained.
Greetings all,
Romi
Public
Public
4 months ago
Translation
How does the process continue now? Will you advance me the money until gg.bet has made the payout?
Automatic translation:
Public
Public
4 months ago
Hello!
We would like to note that the decision to provide compensation was made by GG.BET, and we are the ones crediting it to you.
Currently, the funds are already in your GG.BET gaming account, and you can contact customer support on our site to withdraw them.
Public
Public
4 months ago
Translation
Hello, first of all, thank you for the credit but unfortunately I had to use the same payment method because the others are not an option for me. But the payment has been in process since yesterday.
Automatic translation:
Public
Public
4 months ago
Hello Ina1986,
Is there any update regarding your case? Please let us know whenever you receive the withdrawal.
Greetings,
Romi
