GGBet Casino - Player's account was blocked.

Good morning, I would like some help from you, I made a withdrawal request on the ggbet website a week ago I received some parts of the withdrawal but today I sent a request to find out how my withdrawal was going so I received an answer in the email that my account was blocked because I have another account on the site, more honestly I don't remember having opened another account on the site at all and when I opened that account with my cell phone number and email everything personal I sent my documents for verification and only after being verified I talked to an attendant to find out how my account was doing, who replied that everything was ok for deposits and withdrawals, the site has already made some payments and there is no problem on the site so I only ask the site to unblock my account because I don't know when I opened it this account and I didn't receive any benefit from the site and I didn't even harm it and my earnings on the site were real money without any bonuses, I only ask that they be relevant because I don't know anything about those other accounts. another account on the site and in this case I sent all my documents and it was verified so I was calm and in this other account I must have never played if I had because I have not played before on the site that I remember on another account. I await a response if necessary, I am at your disposal for any questions.

Dear mengobsb77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? When did you open the account in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, so that's what I asked the website for the email that has the duplicate account because with the email I'm going to find out if someone here at home has opened an account on the website, I just know that I don't have another account like it, they said that's why I asked too the e-mail of the account that they passed that is duplicated so I made an account on the site and this account I sent all the documents and it was verified and I asked in the chat if my account was ok which was immediately stated that yes everything was ok so no I understand why from this block and another I didn't gain anything with a bonus I wasn't benefited.

Good afternoon, I would like to know what I can do if the site does not accept my statements, because as I had already explained before, I do not have a duplicate account and in the case in question, if there is an account on the same IP, I did not know that I did not have this information. If I had, I would have warned in the chat as soon as my account was verified, here where I live there are two more brothers and their wives who share the same network and there is no way to know what they have on registered sites. because I think it's very unfair what the site did to me, besides, I made a deposit in the amount of 1000 reais to win this amount that I'm trying to get back and they block the account and that's it, they just warn that it's a duplicate account and ended up with terrible treatment with us without a explanation and they don't even expect an explanation from us or a right of defense.

Thanks for your explanation.

Before we confront the casino, would you be able to forward any relevant communication between you and the casino regarding the issue to my email address at tomas@casino.guru?

I'll await your reply.

Good morning, I'm going to send the email describing that I didn't have another account for them to unlock mine.

Thank you very much, mengobsb77, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi mengobsb77,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask GGBet Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

Good morning Tomas, I just want to clarify that I don't have another GGBET account as they informed me and if the problem is the ip that someone else played on the same IP I will need the email to find out and if that is the case there would be no way for me to find out because I can't monitor who registers in casinos because the network here is open and I can't ban anyone from using the internet. My account on the site was verified I talked in the chat before making my first deposit because I made several deposits the attendant informed me that everything was ok, if there is someone on the same IP here at home who registered on the site I can prove with certainty that I have nothing to do and just see the types of games the payment method of my bank and etc. . Finalizing this balance that I won on the site was not a bonus I deposited a lot to earn more unfortunately the site blocks me without having the right to defend it confiscates my winnings that were not a bonus it just warns that it blocked and nothing else. Totally insane with no sense for this treatment , I hope the site will review this blocking everything that was requested on the site I did , to verify my account I sent the documents more than 20 times . I don't understand why when I was sending the documents or making my first deposit the site could have warned about this problem because in the chat the attendant informed me that my account was perfect. Thanks for the help and have a great day

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

@mengobsb77, can you please let us know who the account dudutra***@gmail.com belongs to?

Thank you

Good afternoon,

I checked here and this dudutra account belongs to my brother, but I have my account and he has his, they are separate accounts and both accounts were verified with the submission of relevant documentation. He does his transactions with his bank and I with mine. In addition, it was checked with the attendant as soon as I opened my account if there would be any problems if everything was ok and I could make deposits and withdrawals.

Finally, I want to make it clear that the money I earned on the site was not with the use of bonuses, but with a high deposit that I made, I had never had a problem on the site, I always made deposits and withdrawals.

I just want to receive what I earned without any bad faith because I deposited on your site because I believe it to be a reliable site if I had doubts about any irregularity I would not have made several deposits on the site.

I therefore await your response, once the situation has been duly clarified, and I hope to be able to continue playing on your site.

Dear GGBet Casino,

Can you please comment on the player's reply above?

Thank you.

Kind regards,

Tomas

Good morning Dear Tomás, I come here to thank you immensely for your help and the excellent site gurucasino with your help my account was unblocked and my balance returned to my account, I want to thank you immensely and to everyone on the site you are a grade ten congratulations for this work to help everyone in need. And a big thank you to the representative of the ggbet site for doing this unlocking thank you very much. Have a great day in advance and all the best you deserve thanks.

Dear mengobsb77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas