The player from Poland has his account blocked for an unknown reason. Prior to blocking the player, the casino paid him the entire balance. Since there were no money left in the player's account, we explained the player that the casino may decide to whom they will offer their services and this complaint was rejected.
GGBet Casino - Player’s account has been blocked.
Amount: 1,650 zł
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I wanted to file a complaint against GGBet Casino because I got banned for some unknown reason. I made a deposit of PLN 1,650 for a 150% bonus, ordered a withdrawal of PLN 1,000, the payment was made and the account was blocked. The lady from support wrote only that I broke the rules but she did not know in what sense I broke these rules. I am sending screenshots from this conversation and I am asking for help. Best regards.
Automatic translation:
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1 year ago
Dear Tomikaro1234,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.
How long have you been playing in the casino?
Could you please advise if you have passed the KYC verification?
Have you made any successful withdrawals before?
We have not received any screenshots from you, so please upload them again here or send them to my email address veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Thank you for providing me with the email and screenshots. Could you please advise if you have any balance left in the blocked account?
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1 year ago
I'm sorry but according to GGBet's Terms and Conditions:
12.5 The Company may terminate Your Account, -including your username and password, - immediately without notice:
12.5.1. if for any reason we decide to discontinue to provide the services in general or specifically to you;
12.5.2. if Your Account is associated in any way with any existing account that has been terminated;
12.5.3. If Your Account is associated with, or related to, existing blocked accounts, we may terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any balance in Your Account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us;
Considering that you have already received your winnings and there is no remaining balance in your account, it appears that the casino has fulfilled its obligations towards you.
Given these circumstances and the casino's discretion in choosing its customers, we are unable to intervene or impose any commands on their decisions. Consequently, this complaint will be rejected based on the reasons mentioned above. We appreciate your understanding, and we apologize for any limitations in our assistance. Should you encounter any problems with this or any other casino in the future, please don't hesitate to reach out to us.
Kind regards
Veronika
