The player from Germany is dissatisfied with the verification process. The player confirmed her winnings were paid out, therefore we marked this complaint as resolved.
GGBet Casino - Player is struggling to verify her account.
Amount: €300
GGBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I requested a payout over 3 weeks ago. Since this is my first payout, I had to verify myself. All of the required evidence was dumped, not just once, but several times after one had problems with it. Now I have tried to clarify it in the casino chat. First in English. Then in German. The German employee simply forwards me to the English support.
Automatic translation:
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2 years ago
Dear Cornelia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you already provided, please? Did the casino clarify what is wrong with your documents?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
my request has been settled. After the discussions yesterday, gg.bet has finally paid off.
Automatic translation:
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2 years ago
Awesome news, Cornelia. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
