The player from Germany has been accused of opening duplicate accounts. Admittedly, he has opened two different accounts using the same email address. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
GGBet Casino - Player has been accused of opening multiple accounts.
Amount: €20
GGBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
In my opinion, the rip-off here is at a very high level. I am told that I have broken the rules of the website. My account and even worse MY money will be locked forever and you can't unlock it either. Wrote on the phone wrote texts wrote only one reply they broke the rules of the website! I can not hear it anymore! Very briefly I received a text message from said casino Sounded good. Clicked on the link and landed on their website, pressed the Google button and I was there. I wasn't aware at all that I might have been in the past with my email address, which is the same as the user email. In my opinion, their website should have indicated that there is already an account with this e-mail address. But nothing came! Stupidly, I immediately paid in with a visa card. When I wanted to start the game, a window popped up on verify ok everything entered name address etc everything no problem only with the cell phone number I was told that it was already in use. I wrote to support and they said account blocked forever money blocked forever I would have violated the rules of the website, I checked the terms and conditions and simply opened a second account. Violation Account suspended. I told him there must be a way to clear this up. you have g
Violating the rules of the site Ridiculous!!!!! I'll upload more in the attachment, I've really tried everything, well, RABBIT
Automatic translation:
Public
Public
2 years ago
Dear Echtsauer,
Thank you for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account using the same email address and phone number. This has been recognized by the casino as breaching T&Cs and your account blocked. However, if I understood correctly, your deposit has been confiscated without your placing a single bet on your mistakenly opened second account, is that correct?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Dear Echtsauer
The first account was registered with a phone number.
The second one - via a social network.
Since we are interested in the fastest resolution of the issue, please kindly let us know which account you'd like to continue playing with.
Thank you in advance!
Kind regards
Public
Public
2 years ago
Translation
Hello,
That's nice that you're now interested in a quick solution, but it's a shame that you first have to complain publicly in order to be heard. It's important to me that I get my money back, which I paid in, I can't say yet whether I'm still interested in an account with you! That's why I leave the decision to you! You know my e-mail and can tell me.
Automatic translation:
Public
Public
2 years ago
Dear Echtsauer,
Could you kindly advise which account you wish to keep? I'm sure this issue will be resolved in no time.
Public
Public
2 years ago
Translation
Then I would take the account with the cell phone number. I very much hope that the money will then be in the account, oh and when you asked, according to the employees, the account will be blocked forever and the money as well.
Edited
Automatic translation:
Public
Public
2 years ago
Dear Player,
You can continue playing at account 39209356.
A KYC check will be required.
Kind regards
Public
Public
2 years ago
Thank you very much, GGBet Casino team, for your assistance.
Dear Echtsauer,
Please complete the KYC verification and keep me informed about any further developments. Thank you in advance.
