GGBet Casino - Player claims that payment has been delayed.

Hello, my payment of 100 eur has been in progress since 10.02.2024, I contacted the customer support service, they always answer to wait, I ask to cancel my payment and make it again, which will definitely speed up the situation, they always answer that it is not possible, . Do you really have to wait so long to pay out 100eur these days??

They say that I will contact them tomorrow if I don't receive the payment, to my question how it will be resolved, they answer that I will hand it over to the finance department to look at what is the matter with the payment and then I will have to wait 7 days again, this is madness, why can't you ask right away to the finance department to look at?

I have been a customer for years and have NEVER had this problem

Dear Cyntia190390,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I also made a payment after this request, it was credited to my account immediately, but this payment is stuck somewhere. It has already been processed by the casino on 10.02, but it has been in "progress" status for 7 days

After 5 bussines days, support service all the time says - wait, wait, wait, when i ask how long i need to wait, tey dont know, what that s mean? i need wait years?? I don't understand how exactly they can protect their customers if they can't do anything, I don't think it's really legal, so send me the details through which system the payment was made so I can trace!!!

Dear Cyntia190390,

Have you received your withdrawal from the casino yet?

Dear Cyntia190390,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.