HomeComplaintsGetwin Casino - Player claims that payment has been delayed.

Getwin Casino - Player claims that payment has been delayed.

Amount: $4,775

Getwin Casino
Safety Index:Low
Submitted: 19 Dec 2022 | Case closed : 18 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from the United States requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

all i won’t is my money for christmas

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1 year ago

Dear lisakcodner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

Dear lisakcodner,

Have you received your withdrawal from the casino yet?

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1 year ago

no i haven’t and i have withdrawal with them before they just offered me a 800 bonus points

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1 year ago

Thank you for your reply, lisakcodner. I am not sure I understand what is going on. Could you please describe your issue in more detail?

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1 year ago

won a jackpot and they don’t won’t to pay i guess i’ll use my lawyers

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1 year ago

Have your winnings been reduced or completely forfeited? Have you tried contacting the casino regarding this issue? Have you received any explanation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear lisakcodner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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