The player from the Czech Republic didn’t receive a bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Dear BohuslavKala1111111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate/were interested in? Please, post here link to that offer, I would like to check the bonus T&Cs.
We will be waiting for your reply patiently.
Best regards,
Kristina