HomeComplaintsGame World Casino - Player’s bonus has not been activated.

Game World Casino - Player’s bonus has not been activated.

Amount: €5

Game World Casino
Safety Index:High
Submitted: 21 Jun 2021 | Case closed : 07 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the Czech Republic didn’t receive a bonus. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I didn't get any reward for registering

Automatic translation:
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Public
3 years ago

Dear BohuslavKala1111111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate/were interested in? Please, post here link to that offer, I would like to check the bonus T&Cs.

We will be waiting for your reply patiently.

Best regards,

Kristina

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Public
3 years ago

Dear BohuslavKala1111111,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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