The player from Lithuania had faced an issue with Gamdom Casino where he had deposited funds but discovered that no games were available for his region. He had requested a refund, but initially received no response from the casino. After filing a complaint with us, the player informed us that Gamdom had initiated the refund and apologized for their delayed response. We marked the complaint as resolved.
Gamdom Casino - Player unable to play and ignored by casino support.
Amount: €800
Gamdom Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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2 weeks ago
Hello,
I would like to raise a complaint against Gamdom. I have been playing in this casino for quite some time and yesterday I decided to deposit some funds and play. I made the deposit and then saw that none of the games are available in my teritory anymore. There was no notification from Gamdom about this. As I was unable to use my funds I contacted live chat and asked to refund my deposit.
They promised to get back to me, but they never did. I also wrote an email to their support, sent additional messages to the live chat, but they completely ignore my messages.
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2 weeks ago
Dear Inrel19,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.
I accessed the website from Lithuania, and it seems the registration is currently disabled for players in this country.
Please allow me to ask you a few questions, so I can better understand the situation.
- When did you create your account in the casino, please?
- Have you completed account verification in the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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2 weeks ago
Hello! Thank you for opening this case, but you can close it. Gamdom has initiated the refund and apologised for the delay in their answer.
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1 week ago
Dear Inrel19,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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