The player from California has attempted to withdraw winnings of over $70,000 in several withdrawal attempts, including via Bitcoin and PayPal. Despite this, the player alleges that the online casino insists on a further deposit of $30 without processing any previous withdrawal requests. The player now seeks the return of the original deposit of $50.
Gamblemax Casino - Player’s withdrawal has been denied.
Black points: 3896
Amount: $70,000
Gamblemax Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 months ago
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3 months ago
Won over $70000.00! In 3 or 4 different withdrawal attempts . Two via Bitcoin. Two via PayPal. Been over two weeks. No chat available ever. Sent an email. And some person. Using a woman's name. Replies after a couple days. Saying they're experiencing a lotta withdraws. But, I can deposit $30 more dollars. Yeah , another deposit. They require a $50 deposit. Before you can withdraw anything! They say to verify your account. But, it's all a scam to take money. With no intentions on paying out anything! So, deposit$30 more. And I become a silver member and my money will be sent right away! So, they or him or her. Stole $50 bucks. From me. I don't expect any winnings. But, I want my #@#$&# $50 bucks!....Sorry ,asses! Should be shot!
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3 months ago
Hello cogmarvelouscog,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblemax Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
Verified on Jan. 26th...first withdraw attempt. Was with their bonus money. Second time and all after were my deposit money ...last spoke Feb 2 about withdrawal.
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2 months ago
Dear cogmarvelouscog,
Unfortunately, I am afraid that we wouldn't be able to help anyway since this casino has 10+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Gamblemax Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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