1. Has your friend sent you the tip of $500 from his Gamba account and used the "tip" feature available in the casino profile?
Yes, he sent me the tip of $500 from his Gamba account using their tip feature, which Gamba also recognised as a deposit from me as they have returned me the deposit.
2. Could you please specify if you ever accessed the casino website from Singapore?
No, I haven't been back to Singapore since the ending of 2022. I am not planning to return in the foreseeable future either which makes it ridiculous why it can be used as a reason not to pay me out.
3. Have you provided all your accurate identity information that matches your identity documents? Which country did you enter as your residence in your casino profile?
Yes, I provided all the information 100% accurately. 50k is not a small amount so when they asked for KYC I did it quickly but making sure everything was in order. Gamba does not require KYC, if you check their website on the settings or profile page, there is actually nowhere on the website at all for a user to verify/kyc, look at his verification status, or even list a country of residence/country in general. That is why this issue is so difficult, they asked me for KYC for the first time via support only when I attempted to withdraw and then when I wanted to clarify the details of my verification they just stonewalled and refused to even listen or discuss anything further.
4. Have you submitted your correct date of birth to the casino?
As I mentioned Gamba has nowhere on it's website for a user to list personal details so the first time I submitted my date of birth was during KYC for the withdrawal but yes, I did submit the correct date of birth which can be seen on the identification documents I submitted.
Oh, let me clarify that only the winnings from the Mental max win were not paid out. I mentioned that Gamba allowed me to withdraw the initial $500 deposit/tip, this was along with the about $1000+ I won from their original games, this was indeed done so after some prodding and they only forfeited my winnings of $50k+ from Mental. The total withdraw amount initially requested was $54,942.90 as I showed in the withdrawal screenshot, so the current amount left owed to me is minus the $500 deposit and 1k+ from their original games. I'm not sure what is the exact amount as they banned my Gamba account so I can't check right now so will have to get them to clarify the exact figure regarding this but it's above $50k for sure.
1. Has your friend sent you the tip of $500 from his Gamba account and used the "tip" feature available in the casino profile?
Yes, he sent me the tip of $500 from his Gamba account using their tip feature, which Gamba also recognised as a deposit from me as they have returned me the deposit.
2. Could you please specify if you ever accessed the casino website from Singapore?
No, I haven't been back to Singapore since the ending of 2022. I am not planning to return in the foreseeable future either which makes it ridiculous why it can be used as a reason not to pay me out.
3. Have you provided all your accurate identity information that matches your identity documents? Which country did you enter as your residence in your casino profile?
Yes, I provided all the information 100% accurately. 50k is not a small amount so when they asked for KYC I did it quickly but making sure everything was in order. Gamba does not require KYC, if you check their website on the settings or profile page, there is actually nowhere on the website at all for a user to verify/kyc, look at his verification status, or even list a country of residence/country in general. That is why this issue is so difficult, they asked me for KYC for the first time via support only when I attempted to withdraw and then when I wanted to clarify the details of my verification they just stonewalled and refused to even listen or discuss anything further.
4. Have you submitted your correct date of birth to the casino?
As I mentioned Gamba has nowhere on it's website for a user to list personal details so the first time I submitted my date of birth was during KYC for the withdrawal but yes, I did submit the correct date of birth which can be seen on the identification documents I submitted.
Oh, let me clarify that only the winnings from the Mental max win were not paid out. I mentioned that Gamba allowed me to withdraw the initial $500 deposit/tip, this was along with the about $1000+ I won from their original games, this was indeed done so after some prodding and they only forfeited my winnings of $50k+ from Mental. The total withdraw amount initially requested was $54,942.90 as I showed in the withdrawal screenshot, so the current amount left owed to me is minus the $500 deposit and 1k+ from their original games. I'm not sure what is the exact amount as they banned my Gamba account so I can't check right now so will have to get them to clarify the exact figure regarding this but it's above $50k for sure.