HomeComplaintsFunclub Casino - The player is complaining about technical problem.

Funclub Casino - The player is complaining about technical problem.

Amount: €3,000

Funclub Casino
Safety Index:Below average
Submitted: 23 Nov 2019 | Case closed : 16 Dec 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The game crashed after Kleber from Portugal hit a bigger jackpot.

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Public
4 years ago
Translation

Game crashed when would pay bigger jackpot

Automatic translation:
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4 years ago

Hello Kleber.

Thank you for contacting us with your problem. We are sorry to hear about your issues. Could you please provide us with more information? Could you please tell me which game you played? Do you have a screenshot from what happened?

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4 years ago

Dear Kleber,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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