Funclub Casino - Player’s withdrawal has been delayed.

They was supposed to get back to me within 2 to 3 days after I placed my withdrawal ... Of course I sent the stuff they needed for verification but I ain't heard s**t from these ppl and I've wrote them numerous times. This is b***t it shouldn't take so long to withdrawal I ain't had problems from no other casinos only this one!!! Give me my money!!!!

Dear Brittany,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language. Thank you for your understanding.

Best regards,

Kristina

They send you an email claiming they will contact you within 3 days and nobody has contacted me. So I am pretty upset.

Thank you for your reply, Brittany. I fully understand your frustration. However, please note that we always give the casino two full weeks to process each payment. Could you please clarify when exactly you requested this withdrawal?

They sent me an email on may 23

So on the 23 is when I did my withdrawal

In this case, I would recommend that you wait for a few more days. I will keep this complaint opened and if there is no development, we will intervene. Please, keep us updated in the meantime.

They still ain't responding or nothing

H hello

Brittany, have you made any successful withdrawals before? Do I understand correctly that you have not yet received any confirmation regarding successful verification?

No I haven't got any successful withdraw... This is the irritating thing about it all, after you submit your withdrawal you get an email from them saying they will contact you between 2 to 3 days and confirm your withdraw or whatever and of course nobody has contacted me,

Okay can y'all help me get my money that I won or not. This is beginning to irritate me so bad

Thank you very much Brittany for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay thank you

Hello Brittany,

I will assist you with the complaint from now on. I would like to invite the representatives of Funclub Casino to join the discussion in order to help us resolve the issue of delayed withdrawal.

Funclub Casino, could you explain what is causing the delay? When can Brittany expect her withdrawal to be completed?

Hello Brittany & Tomas,

First of all We would like to mention that the player was not eligible to cash out as she has played on back to back free chips when the withdrawal was only given if you play on the first welcome chip that you redeem. Secondly the player has already cancelled the withdrawal and played down the balance. Her current account balance is $0.06.

@Brittany - Please feel free to connect with our 24/7 chat support to know about the best available deposit bonuses so you can start fresh.

Regards

Support Team

Funclub Casino

Hello all,

thanks to Funclub Casino for the update and explanation.

Brittany,

If you are given no deposit bonuses these come often with very strict rules when it comes to withdrawing the winnings. Additionally, If the balance was played down, there is no option for us to help you get your winnings and the complaint will be rejected.

Could you confirm this happened to you? Much appreciated!

Dear Brittany,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Brittany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear all,

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.