Funclub Casino - Player’s struggling to withdraw his winnings from No Deposit bonus.

I won with my free bonus it was the 24 of August.

I did all the validation process and asked for my withdrawal.

But support hasn’t showed up to keep me informed about my withdrawal.

They have answering that the payments can take up to three months.

Because of it I became suspicious and decide not to deposit and wait for them to contact me.

And guess what they never did!

See I am a crypto currency’s deposit type if player.

But I would never give away any for a casino that is not thrust worthy!

So still today! I was ready to deposit reached out support to ask what’s happening with my winnings!

They clearly admitted that I will never see this money because they pay only depositing clients.

so my suspicion where confirmed

Casino like this one are attractive with the big bonus and free spins and free chips.

But the poor quality and lack of support and the fact that they admitted that they don’t pay they will probably close my account soon.

So I am not sorry for not depositing it could have become my favorite casino but it won’t and I have to let people know what happened in my case.

Dear Sebastien,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I have checked with a live chat agent regarding time frames for a withdrawal of No Deposit winnings, and I have been advised that without a prior deposit it might take longer than if a player has a successful deposit in their account. Please understand that without a prior deposit it is harder for the casino to verify your payment method.

However, if you haven’t breached any rules and your withdrawal has been verified and approved, I truly believe it’s only a matter of time before you’ll receive it. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

I have the money to make a deposit and I would if they can prove to be thrust worthy by they didn’t would you play with a casino that gives you false advertising.

I understand your trust issues if a payment takes more than two months. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sebastien,

I looked at your complaint and will do my best to help you. I would like to invite Funclub Casino into this conversation. Can you please specify why the player is experiencing a problem with his withdrawal? Thank you in advance for your reply.

Greetings Casino Guru Team,

We have reviewed the account for the user Sebalou.

We would request the player to submit another request for a withdrawal.

The previous one was cancelled on the account of not receiving the complete documents.

Player is requested to share a Selfie with the provided ID and Bitcoin Wallet address to kyc@funclubsupport.com mailbox after requesting to withdraw in the system.

Thanks & Regards,

Ryan

Complaint and Resolutions Team

Hello Sebastien,

It seems that the casino has a strict verification process, but it's not unusual. I recommend you to contact the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal

Hi i just received a mail from them!

I did what they asked and now they cancelled my withdraw saying i asked for it to be canceled.

I'm just really annoyed now because they don't respect me!

Thanks for your support casino guru but they will not pay me as simple as this.

I am very deceived by there action.

Lack of communication with the client.

I did a deposit anyway with bitcoin to see if they will change the way there acting with me.

I played had some fun but it's not the same now.

Why is that you may ask.

The answer is simple you can't have fun with money games if you know you're getting ripped off.

How long will they act like they can do whatever they want.

I should just give up.

Honestly they ruined my experience on this platform and now I can't trust any because of them.

I should try to file a complain to Costa Rica Authority.

Sorry Curacao not Costa Rica even better.

The Curacao Gaming Commission.

let's hope I won't have to go this far!

To begin with i just wanted to have fun with this casino.

No fun if it's not legitimate.

Sebalou, since you've contacted Curaçao eGaming License (which has higher authority then we are) I will now close this case with status "waiting for regulator decision." 

Please let us know when you will receive the official decision from Curaçao eGaming, and we will update the case accordingly. My email address is yuliia.k@guruadmins.com.

Dear Sebalou,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at peter.c@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Peter

Sorry but I gave up this was 2 years ago I don’t have time to waste. I will only be saying this they are not to be trusted. And I was very disappointed with the whole situation

Thank you for the update. I'm saddened to hear you we were not able to resolve your issue with the casino. I will mark the complaint as "unresolved" in our system which will result in a decrease in the rating which could change the casino's approach in the future. If the casino decides to react, we will reopen the complaint and you will be notified by email. I am sorry we could not be of more help on this occasion and I wish you the best of luck in your future casino endeavors.

Kind regards,

Peter