Dear eirhnhkiato1,
sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for the account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
I will now reject this complaint.
Dear eirhnhkiato1,
sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for the account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
I will now reject this complaint.
Edited by a Casino Guru admin