The player from Spain reported fraud by the casino Freshbet, which had deducted all his winnings without providing any explanation or evidence of policy violations. He had attempted to contact them for clarification but was seeking assistance to resolve the issue before considering legal action. The Complaints Team, after reviewing the situation, concluded that they could not fairly evaluate the case due to insufficient insight into the casino's decision-making process regarding the player's sports betting winnings. Consequently, the complaint was closed without further intervention.
Freshbet Casino - Player’s winnings have been confiscated.
Amount: €580
Freshbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Freshbet Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 days ago
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1 week ago
Translation
Good afternoon, I have been a victim of fraud by the betting house Freshbet. They have deducted all my winnings even though I haven't violated any policy. I have tried contacting them, but they don't provide any explanation. I have unsuccessfully tried to request a phone number and asked them to provide evidence that I violated any of their terms. I am seeking help from this forum before taking legal action and hoping to resolve this disagreement between the parties.
Automatic translation:
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6 days ago
Dear luism99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do you currently have access to your casino account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 days ago
Translation
Hi Kristina, how are you?
To start with, the policies of this casino are abusive, so I think they are breaking the law.
I earned my profits through sports betting.
I have access to the account and I have been able to verify that €360 has been withdrawn from my account.
I accumulated the money without needing a bonus.
Automatic translation:
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6 days ago
Thank you for your reply, luism99. Please understand that if you only placed bets on sports betting and the casino confiscated your winnings, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
