Freshbet Casino - Player’s account has been closed and funds confiscated.

The first account was closed.i opened a new account deposit after deposit then I get id verified. My Ballance was 200 euro. Then I played on deposits after deposit final outcome £2753 Ballance I tried to withdraw. They blocked me said that I had violated terms and conditions and kept my Ballance. I tried to explain there terms and conditions state multiple accounts but one was closed plus they have different names. And the terms and conditions state that I should get my deposits back which is thousands.

Dear Jokebob215,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Freshbet Casino.

Please note opening multiple accounts in an online casino is almost universally prohibited. Also, you should only ever register using your correct personal information. Failing to adhere to these rules might cause you issues completing verification and withdrawing winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain under which circumstances was your original account closed?
• Could you please explain whether you used accurate information when registering in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My argument with them is and was I didn't have another account. Unknown transactions came out of my bank account and was being investigated. I joined the casino and deposited played over two weeks. And not a problem. All My details were correct and the unknown transactions were from a loan scammer I will email the chats I managed to save. There's some obviously went missing.

Dear Jokebob215,

I am sorry but your second post doesn't correspond to your first. In your first post, you describe creating multiple accounts and closing one.

Could you please explain how the unauthorized transactions are related to your complaint against the casino?

Yes so sorry you're correct. There was only one account

I won't get anything from them there not budging but should u be successful you can have half.

Dear Jokebob215,

Please note you admitted to creating multiple accounts, which is prohibited in online casinos almost universally.

We try to side with players who might have opened these accounts by mistake with no clear advantage gained. If however, it's clear the player opens an account deliberately we can't offer assistance in such a situation.

Considering all the circumstances presented in your case, we concluded we can't help you with this case and the complaint will be closed as rejected.

I encourage you not to open more than one account in any online casino you decide to play in. Please do not hesitate to contact us if you run into issues with any online casino in the future.