Freshbet Casino - Player’s account has been closed and funds confiscated.

The first account was closed.i opened a new account deposit after deposit then I get id verified. My Ballance was 200 euro. Then I played on deposits after deposit final outcome £2753 Ballance I tried to withdraw. They blocked me said that I had violated terms and conditions and kept my Ballance. I tried to explain there terms and conditions state multiple accounts but one was closed plus they have different names. And the terms and conditions state that I should get my deposits back which is thousands.

Dear Jokebob215,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Freshbet Casino.

Please note opening multiple accounts in an online casino is almost universally prohibited. Also, you should only ever register using your correct personal information. Failing to adhere to these rules might cause you issues completing verification and withdrawing winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain under which circumstances was your original account closed?
• Could you please explain whether you used accurate information when registering in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas