Freshbet Casino - Player's account has been closed.

I feel compelled to share my recent experience with freshbet casino, which has been nothing short of absurd. After registering, I complied with every request for verification—live selfie, video, you name it. I even got successfully verified and thought everything was in the clear.

But then, right when I tried to make a withdrawal, I was suddenly informed that I had violated their terms and conditions. Apparently, after following all their instructions and submitting every document they asked for, I somehow broke their rules. Convenient timing, don’t you think? Right after I try to withdraw, I get hit with this vague accusation. They even cited specific terms I supposedly breached, but here's the thing: I’m absolutely certain I didn’t do any of what they’re claiming.

It’s honestly hard not to laugh at the timing and the lack of transparency here. I’ve followed all the rules, provided everything they asked for, and now my account is suspended for reasons I still don’t understand.

It’s hard not to feel like this is a clear case of trying to avoid paying out after a successful verification. I hope freshbet will review my case and actually explain what went wrong, but at this point, I'm not holding my breath.

Dear Darksid3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Freshbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please specify what are the accusations against you alleged by the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas