Winshark Casino - general discussion (page 3)

The only way to speed up the process is if the casino is willing to do so, unfortunately. In this case, I can see, though, that they have these limits stated on their site:

So I believe the casino is acting exactly as stated in their terms.

Yes, but they don't pay out every day. Today I was actually expecting a payout. Now support tells me that the next one won't come until tomorrow. So it will take me forever to pay out €3000

Did they give you any reason for the delay, perhaps?🤔 Sometimes this happens, especially if the casino is understaffed or overloaded with withdrawal requests.

Hello!

I played there recently at winshark casino and I won quite well compared to the deposits. I completed the game account confirmation successfully. And I got one deposit withdrawn.

Profits had to be made in several withdrawals, because the maximum amount of one withdrawal is 500e

Now the withdrawals are in the "pending" state for the sixth day and the casino is giving round answers that the finance team will notify when the withdrawals have been processed.

So what to do about it?

It is not the operation of a good casino. For example, if the player knows the risk of losing, then why doesn't the casino grant generous winnings to its players? It's strange... For the sake of fair play, both the casino and the player have to follow the general picture

Hi, if you've gotten a withdrawal before like you say, I'd be patient. 

We give casinos 14 days to sort out everything they need, so if they can't send you the money, then we'll try to help you out. 

Also, you say you're verified, so maybe they'll check your gameplay and such and when they're done with that process they'll get to the withdrawal. 

However, this is just my guess and may not be the reason. 

So I would wait and see if the casino gets back to you and tells you something relevant or if nothing moves forward and you file a complaint with us. 

I'd like you to update me. 

Fingers crossed that all goes well. 🤞

Thank you for your message! I will wait for those 14 days. If it doesn't work by then, I'll file a complaint with you.

Fingers crossed! 👍

I hope that you will be able to get your money soon, so any intervention from our complaint team won't be needed. They are unfortunately not able to start investigating before this 14-day time period passes.🤷‍♀️

We'll wait for the updates.

Just won DKK 130,000 but winshark won't set it for payout and support can't help me

Has anyone received their money and how did you do it? I would like the money to go into my account as I have legally won, I hope someone can help.

Hello,

My experience with Winhark was very, very bad. I had €500 of my money paid out. Unfortunately, I had to play the rest of it away bit by bit because of long waiting times. To be honest, I felt it was too stupid to wait. I can only recommend sending support lots of messages every day. I have the feeling that if you put the right amount of pressure on them, they will pay out.

Hi there!

They have paid now two withdrawals to me and two more is still pending.

I waited those two succesful withdrawals about week, but still there is missing winnings.

I guess you'll just have to wait.

On my case, there is 4 days left, when that 14 days time period is passed. So, then starts to investigate that. Let's hope they don't have to do that 👍

It seems that finance department checks your every played round manually, even if it was 0,10 eur round 😅 just joking ... I don't know, why that finance department feels so primal 🤷‍♂️ or do they do that just on purpose. Just wanting player to cancel his/hers requests and lose those back.

For my opinnion : Players allways do know the risks of gambling of course. I play, because I want win some money.

That's for sure, if someone wins, then some other loses, because casino allways wins. I guess it's basic rule of gambling. And for that reason every casino should respect players and pay winnings on time as fast as players do deposits there. Well, almost that fast.. 😅

And for those two succesfull withdrawals I contacted every day to finance department and asked them to process those requests.

It feels stupid, yes, and customer service / finance department allways answered the same message. It was like "our financial procedures are reviewed due course".... "finance department will notify of every payout by email" ... "concratulate of your winnings"

Third day email in a row made me annoyed 🤣 and I got the same answer like 7 days... It's like automated email, so no one has to bother to answer any specific questions.

It's too hard to speak/write freely 🤷‍♂️

What is the reason the casino won't let you withdraw, though? I hope we can somehow help.

Too bad you haven't informed our team about these events in your complaint; it could have a different outcome, perhaps.🤷‍♀️

Have you received your money yet?

Hi, why do you ask, are you waiting for money here too ? 

Hello, yes. Today I requested 3 withdrawals of 500 euros each for the first time. That's why I wanted to know whether Joossi has received his money. It also made me a little suspicious because it has been processing for 6 days. So far I have also received 2 withdrawals of 500 euros each. These withdrawals were each processed within 2 days.

I have got 1000 eur, but other 1000 is still missing/pending. I did my requests about 11 days ago 😮‍💨

So, haven't got all of those 🤷‍♂️

Just this morning, I asked "finance team " to execute them and I got same email back that "our financial procedures are reviewed due course" 🤯

The first time they gave me an exact date when they would pay me, but not you? I don't understand this delay. I'm curious to see how it goes for me now

I got email yesterday like this 🤣:

I don't get it eather, the delay 😣

It's shame, how casino banish their potential customers 😑

Then I would be a bit more patient and see what happens next. The fact that you have already received some money is certainly positive and I would not be so nervous yet. 

Anyway, whatever happens or you get new information, I'll be here and you can let me know. 😉