Winshark Casino - general discussion (page 2)

Always glad to help.🙂

Hello everyone,

I also deposited here and now have two amounts to withdraw. One 1500 and one 1400. My address and my identity have been verified. However, I haven't received my deposit receipt yet. How long did this take for you?

I have already tried to make a complaint to you but when I answer the third question I always get to a field where there is nothing there?

I ask you to contact the casino & put some pressure on the casino.. normally this happens much faster & it smells like a scam to me.

Since it's about 3000€, I would be very grateful.

Best regards

florian

Hi. I am glad that, in the end, you have successfully submitted your complaint, and I can see that our team has already started to work on it.

Have you gotten any news from the casino, perhaps? I can see that your first withdrawal was already paid, so hopefully soon you will be able to get the rest as well.

Please let us know whenever you have any updates.

Hello Romi,

My first withdrawal has already been paid out? Where can you see that? I haven't received an email saying that my withdrawal has been processed. I made it in the casino but I haven't received anything yet.

I haven't received any news yet.

Best regards

florian

Ooh, sorry, my mistake then. I thought you said in your complaint that it had been paid out yesterday.🤷‍♀️

So we will wait for the news, hoping for some positive ones.🤞

Hello Romi,

then I expressed myself incorrectly.

I won a total of 3500€.

Due to the withdrawal limits at Winshark, I can only withdraw €500 per withdrawal. You can do this three times per day.

I have paid out the first 3 x 500€ but they have not been processed yet.

I have to do this procedure again today and tomorrow too.

Therefore, I ask you to keep an eye on it. Since 3500€ is at stake, I would be grateful if you could support me with my payouts.

Best regards

Florian

It was just a misunderstanding, no problem at all.😉 I hope the casino will be able to pay you without any intervention from our complaint team. Please keep us updated.

Hello everyone,

The first 500€ have arrived in my account, please keep up the pressure if you have even spoken to the casino.

so please keep an eye on the Trzdm case, but that's good news 🙂

This is the news we hoped for, right? It's great to hear it.👌

yes that is very good news. Are you keeping an eye on my Trzdm case?

I hope the other payouts come quickly one after the other 🙂

Hello

Have you ever written to the casino's support team? Or to the finance department itself? Because they wrote to me that there is a payout plan and told me the exact date when the money will be paid out. So just ask, then you'll know when and on which days your money will be paid out.

If you mean if our complaint team intervened in your case, I would believe that there was no need to do that and the casino really pays your withdrawal from their own interest. I hope it'll stay that way.😉

Thanks for your help! I will do that 🙂

All clear 🙂

Let's leave the complaint Trzdm open for now, right?😉 just to be on the safe side.

Sure. You can close the complaint whenever you're ready, just make sure to keep them informed as well, please.

Great, I will definitely do that 🙂

Thank you.🙂

Hello Romi,

I am now waiting for the second payment. The finance department is not answering my questions either.

This all seems very strange to me. They only pay out a maximum of €500 per day. What I really don't understand is that they say you can request a maximum of three withdrawals, but they only transfer one.

Can you please contact the casino and tell them to make their three withdrawals per day? Otherwise it will take me forever to get my money. I'm starting to get a little worried...

There are still €3000 outstanding. €1500 is in my account that I cannot withdraw due to the withdrawal limits and €1500 is already in the finance department waiting to be paid out.

Please support me in this, I would be really grateful.

Florian

Hello. Unfortunately, if the casino is paying you, we are unable to do anything about it. Hopefully, you will get your money soon.🤞

We will wait for any updates.

Hello ,

It seems they will be paying out my second payment tomorrow. But that can't be true. It will take me at least two weeks to receive my payments. Is there no way to speed up this process?