Winshark Casino - general discussion (page 8)

got my wins 😊

but i have closed my account with them as i dont like support and their response time during withdrawal/verification

I'm glad that you got your money.

If you are not happy there, it is completely understandable that you don't want to play there again.

May I ask what the process was like when closing your account with them, please?

I played at Winshark and won €1,000. I want to cash it out in two €500 deposits, but they keep saying my account verification doesn't work. Sometimes this doesn't work, and sometimes that doesn't work. They're completely ripping me off. I've been waiting for five days, and each time these scammers want something different. Worst casino ever.

Hi, so what does the casino want from you in terms of verification? You won't get your money without passing it successfully. Do they keep asking for documents one by one? 

Feel free to describe it a little more.🙂

Hello, I have sent everything requested for verification, but they always have something to complain about. Yesterday, for example, they wanted a screenshot of my e-banking, but for security reasons it doesn't work with George. I sent my bank statement and they said it was a PDF. Today I got an answer that the PDF didn't work, but a photo, once like this, once like that. Then they wanted the transaction from Google for the deposit, but they also didn't issue Google Wallet for security reasons. The transaction is, however, visible on the bank statement. They have everything from me: my driver's license, bank statement, photos of my debit card, registration form, invoice with my address and name, official document, live recording, pay slip. What else do they want for my account to be verified? I have been waiting since Friday. I have also played without a bonus and only started to verify my account after I won, but it doesn't seem to be working.

Greetings from Winshark!

We have received your document. However, it is a paper document converted to PDF. We ask that you upload a clear photo, not a scanned copy.

Please upload the requested information under Account → Verification tab → Proof of Payment.

Thank you for your understanding and attention in this matter.

If you have any questions, we will be happy to help you via live chat or further

And so they don't want a pdf but as you mentioned a screenshot of the app? I don't understand why a pdf is not enough and I know that some apps don't allow you to do this for security reasons. 

If they insist on it and you can't do it, then I guess I would go the route of opening a complaint. 

Our team would try to assist you and hopefully we could resolve it. So if you're in a jam and nothing goes right for the casino, be sure to let us know.

First they wanted a screenshot, as I said screenshots don't work with my bank, then I took a photo with another phone, which wasn't accepted, then they said bank statement with PDF, so I did that, and today they wrote again that PDF doesn't work and I should take a photo of the bank statement. And they also wanted Google Play/Wallet confirmation of a money transaction/deposit from Friday, July 11th, but unfortunately that's not available on my Google Play/Wallet for security reasons, but the transaction is visible on my bank statement. I really don't know what to do when the verification is so complicated and you're basically being ripped off.

Thanks for your help

Philip Busta

So if the casino has problems, click here to file a complaint. Our team will try to help you resolve the verification situation and we'll see if we can. 

If they still want the same document or payment to the casino and it's in a different format and it's no good every time, then I wouldn't wait at all.

Thank you, the casino has contacted me, and the verification has finally been successfully completed. Thank you very much.

That's how it got going. I am surprised and pleased at the same time that it worked. 

Take care and let me know how long it takes to withdraw the money.🙂

Good luck. ☘️

Hello, I have a question.

I won €1,885 and cashed out the first €500.

Do I have to wait 24 hours each time I can withdraw the next €500? Or can I withdraw €500 now, and they'll process the withdrawal themselves every 24 hours?

Thanks Lg

Hello, I'd say that's more of a question for the casino. Have you tried asking them? Sometimes I know that players can enter a maximum of 3 withdrawals of 500 and they will come in the order they entered them. Sometimes it happens that the casino sends them all the withdrawals at once. Sometimes you can submit only one like you say and wait until it is successful and then submit again. Or if they have Terms and Conditions that say you can withdraw 500 per day and there is no limit to how many withdrawals you can have pending, I would understand that you can redeem another 500 the next day. 

However, as I said, the best thing to do is to ask them as they should know best.🙂

This casino is a complete scam. If you lose 10k to them, but then somehow win 50 bucks, they will find a way to NOT pay out.

This casino gives online gaming a bad name.

This casino is treating paying customers very badly and needs to be blackballed.

Hello, it seems your experience has been pretty bad based on what you've described. Feel free to give me the details so I can find out why the casino won't pay you, what exactly they're saying, and what's going on.

We'll see if there's anything we can do to help.