Winshark Casino - general discussion (page 7)

Great, I'm glad you got the money, at least some of it. Be sure to let us know when you get more, I hope it will be sooner. 

Good luck. ☘️

Hello,

in the end I got all my winnings day by day via instant transfer.

I have to say that I didn't encounter any issue at all, no delay or anything.

I'll just avoid playing in casinos with a withdrawal limit of 500 euro per day though because it's quite insane if you get an huge winning.

Thanks!

This is something I like to hear a lot. 

As for your decision, I don't blame you, and if a casino with higher limits is better for you, that's fine. But I would say that sometimes it's good to look at the Terms and Conditions because the limits can change or you can find out that for example if they have a VIP program you can have limits from a certain level up. But that was just an idea from me. 

Good luck and take care. ☘️

Subject: Withdrawal Issue and Request for Assistance

Dear Sir/Madam,

I am writing regarding my withdrawal issue with the casino Winshark.It has been three weeks since I requested my money, and I still have not received any payment. Could someone please advise me on how I can withdraw my funds?

I was initially told I could not withdraw via bank transfer because I deposited using Paysafecard. After requesting a withdrawal via Paysafecard, I was informed that it is blocked. I have contacted Paysafecard, and they confirmed that there is no block and that Winshark has never attempted to process the payment.please help me

I am requesting that this casino be blocked, and I demand my money. Please assist me in resolving this issue and help me get my funds.

help me please

I am writing regarding my withdrawal issue with the casino Winshark It has been three weeks since I requested my money, and I still have not received any payment. Could someone please advise me on how I can withdraw my funds?

I was initially told I could not withdraw via bank transfer because I deposited using Paysafecard. After requesting a withdrawal via Paysafecard, I was informed that it is blocked. I have contacted Paysafecard, and they confirmed that there is no block and that Winshark has never attempted to process the payment.

Three weeks is a really long time to wait for the withdrawal, so no wonder you get frustrated about it.

May I ask, though, if your account is fully verified there?

Our complaint team will gladly investigate this whole situation, so please follow this link where you can submit your complaint.

Is the casino communicating with you regarding the withdrawal? What is the explanation for the delay?

Subject: Re: Verification and Withdrawal Delay

Yes, my account has been fully verified. I have submitted all required documents, including:

A copy of my identity document

My bank statement

A copy of my bank card

A utility bill to confirm my address

A copy of my Paysafecard details

I also received a confirmation email from your team stating that the verification process was successfully completed.

Despite this, I still haven’t received my withdrawal, and no valid explanation has been provided. I expect this issue to be resolved immediately.

Sincerely,

Alright, so now our complaint team will start the investigation of the whole matter, and hopefully soon we'll learn the reason for this delay.

Please let us know about any updates and also inform our team about it in your complaint so we can proceed any further.

Yes, they finally paid, thank you, you can stop the investigation.

I'm glad that you got your money now.

Will you continue to play there, or is it better to go somewhere else? What do you reckon?

Hi....is anyone knows how much time it takes for a withdrawal to be completed. My account is verified and i have asked for a withdrawal two days now but it is still on pending situation.....

Hi, it's never possible to say for sure. If the withdrawal is in pending status, then the casino hasn't sent it yet. It also depends on the payment method you chose, the casino's processing, whether they use a third party payment provider or not. So I see that you're just waiting a little longer, but I believe it won't be extremely long.

But you'll have to be patient and if nothing happens, we'll try to help. Above all, don't play with money and wait.

If you have an update, let me know.🙂

Everything ok....just receive the money

So it didn't take long at all. 

What payment method did you use for the withdrawal?😀

Bank transfer

Hi

I have submitted all documents through their website and even send email with all my documents too as I just wanna be on sure side that I have done my part correctly as im a bit worried after seeing some reviews about this casino about holding win and super delaying kyc verification as I have won some money but they haven't send me a email for full account verification still yet

anyone who is a player here and tell me how long their full kyc took including getting full account verified email from them and also withdraw timeframe would be really appreciated

Do you know if verification is needed, though? Have they asked for it?

It is not always necessary, actually, so only whenever they ask for documents is it good to send those.

But anyway, when exactly did you request the withdrawal?

hi thanks for responding

I requested my withdrawal on sunday

their kyc team contacted me twice for 2 different documents which I gave it to them straight after I got their email but still no update yet and contacting their live chat is waste as they dont provide any info but same computerise message that kyc team operate this or that time and I just gotta wait

Yeah, live chat usually doesn't know much about withdrawals, you know.

So, now they have to check those documents provided by you. Right?

Please, keep us informed about how it all goes, and if needed, we can try to intervene later on. You know, in case it takes way too long.