Winshark Casino - Player’s withdrawals are delayed and unresolved.

I played on this casino and won 200 CHF. I requested a withdrawal, and they asked me to verify my account. I completed the verification process, and it was approved by Winshark.

Later, I won an additional 1,500 CHF, so I submitted a second withdrawal request.

On May 1st, 2025, I received a confirmation email stating that my 200 CHF withdrawal would be paid within 3 to 5 business days. I waited a full week but received nothing. When I contacted support, they kept giving me the same vague excuse—that there was a problem—without providing any specific details.

Then they started saying there was a technical issue with Skrill payments, even though I had requested the withdrawal via Paysafecard, since bank transfer wasn’t allowed according to their website because I had deposited using Paysafecard.

This whole situation became so frustrating that I canceled the 200 CHF withdrawal and a 500 CHF withdrawal. They pushed me to the point where I ended up playing 700 CHF of my total 1,700 CHF winnings, leaving me now with two pending withdrawals of 500 CHF each.

It’s now been a week since I’ve been asking for my money, and they keep giving me the same excuses. They even asked me to write to Paysafecard, claiming the issue was on their end. But I’ve checked, and there are no restrictions on my Paysafecard account.

Then they asked me to make a bank transfer by depositing more money into the casino in order to withdraw my funds. I completely refused—I will not put another cent into their site. I just want my money.

I’ve now warned them that I will report them to all payment services, contact the police to file a complaint, and also reach out to CasinoGuru, as I’ve heard you have helped resolve many similar issues.

Just the fact that you’re looking into this already means a lot, and I want to sincerely thank you for your support.

Dear Xhevki1010,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

The player informed us on the forum that he received his winnings: https://casino.guru/forum/casinos/winshark-casino---general-discussion/7#post-189857

Dear Xhevki1010,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru