The player from Germany has €2900 in their account at WinShark Casino, from which they are trying to withdraw €1500. Everything except for their deposit receipts is verified and they have requested help to complete this process and expedite their payout. Although the player confirmed the verification was later accepted, he stopped responding regarding our inquiries about withdrawal progress. Consequently we rejected his complaint due to lack of response.
Winshark Casino - Player struggles to withdraw winnings at WinShark Casino.
Amount: €2,900
Winshark Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
Hello everyone,
I currently have €2900 in my account at WinShark Casino. €1500 is being processed for withdrawal & €1400 is in my account regarding the withdrawal limit. Everything is verified except for my deposit receipts. I am still waiting for those.
After I came across a post from you which was also about Winshark, I read that in one case someone contacted the casino via you and only then did the payout take place.
Since this is about €2900 and the whole thing seems very dubious to me and I'm a little worried about my money, I ask you to contact the casino and my verification process + my payout should be processed quickly.
Please help me!
Thank you! & best regards
Florian****
Edited by a Casino Guru admin
Automatic translation:
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4 months ago
Dear florianmuehleisen98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- When did you request a withdrawal? Is it still pending in your account?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
Hello Thomas,
It's now about €3500. €1500 is up for payment & of course I'd like to pay out the other €2000 as well.
My deposit receipts have now been verified. I also didn't use any bonuses to get the amount.
I had the first €1500 paid out yesterday, and this is still being processed. I will of course pay out the rest as well. But it will take a while due to the payout limit of 3 payouts per day per €500.
I turned to you because there were already cases in the forum where we had to chase the payout.
Since this is about 3500€, I would be very grateful if you could look into my case and help me to actually get my 3500€.
But I already have the feeling that the payment will be made, also because my account was verified within half a day.
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4 months ago
Translation
Oh, I had forgotten that. I was in constant contact with the casino yesterday. I tried to make it clear to them that I am really after the payout and the casino also responded to me.
I will receive an email as soon as the payment has been processed.
It just seems a bit strange to me that I can only make a withdrawal of €500. So today I have to withdraw €1500 and then €500 tomorrow.
I am curious how long it will take until the full 3500€ is in my account.
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3 months ago
Thanks for your updates.
Were you able to cash out the remainder of your winnings? May we consider the issue resolved?
