Winshark Casino - general discussion (page 4)

I see you are getting close to the 14 days we give casinos to send money to a player. I understand that delays can happen and the good news is that you have already received some of the money. 

However, to take an unreasonable amount of time to get the next instalment would not be satisfactory to me either, so if nothing is resolved and you don't get the money, you can turn to us. 

I'll be here if anything changes.😉

Yes, I also see it as a positive thing, the 2 payouts were quick and without any problems. I now have 3 payouts of 500 euros each and I asked if there was a payout plan. Because they were able to give me a date for my 1st payout. Then they sent me this email, which I don't understand. Perhaps someone here can explain it to me?



I would understand from this that they have some kind of limits where the player can apparently enter a withdrawal based on the level as they describe it. So I guess the higher the level the more you can withdraw in a certain amount of time. That's how I would interpret it. 

Also, as for the second passage, I find it strange that the casino can choose the method instead of the player because if the player doesn't have it available to them, why would they send them money any other way. That seems weird to me and I would probably ask the support how to understand that and what can happen. 

Are you going to try it ? 

Yes, I find the second section strange too. But I'll ask about it. I find everything they write to me there or what's in their terms and conditions a bit strange anyway. They emphasize several times that they have the right to decide when and how much they pay out. They keep writing, they have the right, then they have the right, etc. Yes, they have the right, but as a player I also have rights if I deposit legally, play and win. Well, let's see how it goes. I've played a bit more and won. My account balance is back at 1200 euros, but I can't withdraw because there are 3 more withdrawals of 500 euros each in the queue. I'm very curious to see if I'll end up like Joossi and have to wait forever. Which I can't explain at all, because my first two withdrawals were processed within 2 days. It would be a real shame if I had to file a complaint too. The casino is otherwise top-notch, the selection of games is great and they run without any problems.

Sure it's a struggle when you like the casino but the withdrawals are in this state now. It doesn't make you feel good for sure and I understand your concern. 

I'd also be happy if everything could be fixed and a complaint wouldn't be necessary, but let's not get ahead of ourselves. 

When you get a response from the casino about what we discussed, be sure to let me know.

I have no answer to our conversation, but they responded to my review. I gave a positive review because this casino has only been positive up until now. It doesn't matter whether I'm depositing, playing or withdrawing. Everything went well. I still have no doubts, even though I've won a lot more now. But then I read about other players here, which makes me doubt a little. I can only wait and see what happens, today is only the 3rd day and it's the weekend. Only my first two withdrawals were processed within 2 days. But I won't cancel my withdrawals like the player above.

I just today 500eur payment. I made that request 19.6.24. Still waiting others.

It's positive, that they pay, but it's really negative thing, that there is too much delay with payments 🤯

Do you have the feeling that they sent you a payment today so that you don't file a complaint? I don't like it that they delay payments like that either. Can no one help here at Casino Guru? I've already written to the casino several times to ask if there is a payment plan or a date when they will pay out. But the only answer I get is that they have the right and then the right again and their own rules. I just can't really understand what they mean by that.

I have asked the casino a few times whether they can explain their rules for payouts to me. But I always get the same email. There must be some kind of payment plan for when they pay out which amount. But they don't give a detailed answer. I don't understand. I have 3 x 500 euros in deposit and 1900 euros left in my account. How is that supposed to work? The live chat cannot or is not allowed to give any information about finances? Who can help me now so that I can find out when and how this casino pays out??????

I think it can be individual for each player, but you can agree on one thing and it doesn't take the least amount of time. I think it's up to various factors when they pay you the money, but since they avoid it, you won't know much.

Nevertheless, you know that if you have problems and you don't know what to do next, you can turn to us.

I firmly believe that this will not be necessary.

I received an email on July 8th saying that 500 euros would be paid out on July 9th. And yes, they were paid out. I then asked again how often they would pay out. But somehow I didn't get a thorough answer. Only this one

After 500 euros were paid out today, I was able to pay out another 500 euros. Now I have 3 more payouts that need to be processed. I'm very curious how long I have to wait this time. The first two payouts were paid out in 2 days. Now I've won a little more and had to wait 7 days. If it takes 7 days or more again, it will take weeks until I get my money, if they really do keep paying. I just can't understand this delay

Well, if it's going to be like this all the time, then you know what you can prepare for if you continue to play here. If it doesn't suit you then I wouldn't play anymore just until the casino pays me everything. But if you don't mind, then you can stay here on the other hand. It's all about your own preference. 

I don't know what exactly might be bothering the casino, but apparently it has enough withdrawals and that could be a problem. Maybe it could be a 3rd party provider. It would be best to know from them, so I strongly believe that the delay will be as small as possible and you will get your money quickly. Feel free to let me know how long you will wait this time.

Yes, I'm just not going to play at all and wait and see what happens. The casino itself is quite good, which is why I wrote a positive review. But I don't think the support is OK, it's like talking to a computer and only getting saved answers. I probably wrote the review too quickly and I might have to change it again. And no, I don't like the very delayed payout at all.

Have you received all your money now?

Clearly no player has it and I'm not surprised. Of course, sometimes you have to consider what is the delay for whom, because sometimes it's even one day for the players. But that's not the case and I know why you have that opinion. 

So we'll see how it goes.

No matter what I ask the KYC department, I only get standard emails. Support can't or won't help, they said they don't know how it works, but they do know that first come, first served. I requested 3 withdrawals on July 2nd, all at the same time, 1 of which was processed on July 9th. Now nothing is happening again. I can't make any progress in this casino, I don't know when or if I will get my money. That's why I had to file a complaint in the hope that I might get a clear answer here.

I am not surprised that you have filed a complaint and for me it is a good step. You must know that we give casinos 14 days, but without an appeal or a valid reason it is hard to stay calm. So the complaint will at least be a back door if something goes wrong and it would take you a longer time frame than we give. 

So I will be glad if you come next time with positive news and we can both cheer ourselves up. Whatever changes occur, I will be here. 

Just got my last 500 eur today. Also, I decided to close my account there after that.

It's just for that specific reason. They really don't appreciate their players that much, to pay winnings on time.

For my opinnion, processing withdrawals isn't that difficult job to do, especially when there is no bonus used.

Of course if there is some financial problem on casino, they won't say and they will make up reasons to not to pay 🤷‍♂️

And my 15 year experience of casinos, one of their corner stones is that payments work to both ways.

Few years ago one casino suggested me to cancel my request and if I do that, they can add me 200% bonus to that sum 🤣 It was good sum of money... I was like wtf, no way? 🤣 My point was, that Winshark goes to same gategory as above mentioned casino 😮‍💨 There is something wrong....

I don't wanna use my time for asking when my winnings is being processed, because I have earned them with fair play.

And all in all, they advertise their casino like "FAST WITHDRAWALS!" etc...

WHOOOOAAAHHH FAST WITHDRAWALS!!!! 😮‍💨😮‍💨🤯🤯🤯💨💨

First of all, I'm happy that you got everything. I'm very excited to see if I get all my money too. Because I'm starting to have my doubts too. And it's the same as with you, I always get the same answers. Is there a person sitting there or am I talking to a computer? Yes, it's a real shame that you don't have a contact person, or at least someone explains how the payout plan works. And yes, you always get the feeling that they don't care about you. Sad, sad. I also gave a positive review, but up until then the casino was really great. It still is, except for the support, that just doesn't work. I hope I get my money paid out