WinGaga Casino - general discussion

If you want to discuss anything related to WinGaga Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is anyone here to help me?

Hello, what specifically do you need help with ? Did something happen to you at this casino ? Could you please describe it to me so I know if it would be possible for us to assist ? 

Good evening. I have applied for a withdrawal since Sunday and they still haven't processed my request, while the support told me not to worry and that they would accept it soon. In fact, they stressed to me many times that it takes 1-3 working days and still to this day they haven't I have a clear answer. I'm talking about the wingaga casino, which makes it very difficult for us players from Greece, as I saw in other complaints.

Kalimera. May I first ask you why you think that makes it difficult for players from Greece in particular?🤔

Have you already passed the verification process at this casino, or is it not necessary?

In your complaint Tomas explained that we usually give casinos 14 full days to process the withdrawal before our complaint team is able to intervene. I will keep my fingers crossed for you to receive the money earlier.🤞

Please make sure to keep us informed.

I am already keeping you informed because the casino officially asks for 1-3 business days to respond which is not the case. I don't want to imagine that they won't pay. But it is right that everyone knows that the time they ask for 1-3 business days is not valid that it is taking too long. As for the verification process, I sent my documents myself so that the process would not be delayed, and they have not responded to that either, that is, whether they need anything else. If I had known that it takes more than a week to process a simple withdrawal I wouldn't make a deposit. Deposits are of course done at the same time but withdrawals take a long time in case we cancel our requests. I have nothing else to say.

We sincerely appreciate your willingness to inform other players.I know it seems natural to compare deposits and withdrawals, but please be aware that they are two very different processes.

Yet I have no intention of adding more salt to the delayed payment. Instead, I wish you a good day.

Depositing is definitely a different process from withdrawing, but just as the customer pays directly, it must be served better and with seriousness. Good luck

Yes that is true but sometimes there can be unexpected complications which you certainly understand.

I hope you will be able to resolve the situation with the help of the complaint you have filed. 

It's still the same. They haven't responded to a withdrawal on 11-08-24 and whenever I contact them they tell me the same things. That is, I should be a little more patient.

Withdrawal completed now after 8 days

So at least after a week of good news, when you got your money. 

Congratulations and I hope that if you play in this casino it will only get better. Sometimes situations like this can happen and obviously if the casino has nothing more to say to you, that's why you didn't get anything else. 

Keep enjoying your money and if you have another experience, you can share if it was better. 😊☘️

Good morning, I have seen through the posts of various users that you are helping to resolve the complaints that players have from various betting sites, I would also like to report a withdrawal request that I have made since September 23 (183 euros) on the betting site "wingaga" the technical support keeps telling me to be patient and understanding which is not possible since there is no consistency from their side

Hi there!

We indeed support players on various occasions, and we are glad you've found us here.

Before you, several other players from Greece reported delayed payments from this casino/betting company, so perhaps reading this thread might ease your pain a bit. To me, it seems they are just slow and inefficient when it comes to the withdrawals. In any case, it is important to point a few things out regarding the support we offer for free.

First of all, the casino is allowed 14 full days to resolve the incomplete withdrawal; only after this period passes we will step in. I imagine it must feel like an extremely long time yet we all have to accept that.

Secondly, we solely address issues concerning casino games, no sports betting. Perhaps it is not important; I just want you to know that.

So, you are welcome to submit the complaint here and now by using this green link 👈, and our specialists from the first response team will get to you shortly with details.

For now, I wonder about following: have you ever withdrawn any money from this casino before? That would typically imply that your account information was checked and deemed suitable for further withdrawals.

Well, thank you all very much for the mobilization firstly, secondly, just a while ago the withdrawal of one of the two was completed at least because I am waiting for another one which happened on 9/28, we are waiting to see what will happen with the second one!

Hello there.

I am glad that you received the money from your complaint here. I will inform your complaint resolver as soon as you confirm that it is the whole amount. Is that right?

And then you have another one you are waiting for from the 28th. So hopefully this one will be with you soon as well.

Please let us know about it.🙏

We are fine the money all came in yesterday, thank you very much for your interest and keep up the good work!

Thank you for confirming, and may it all go well for you.🙂🤞

I will post a link for you here in case you're thinking about writing about your experience from this casino in a user review. It could help others better understand how this casino works.

Are you going to continue playing there now?

hello from casino wingaga, withdrawal is slow.. I also read from others that they have an issue....

And how long are you waiting for your withdrawal?