The player from Greece had a withdrawal request related to football from 9/23 that had not been processed, exceeding the stated timeframe of 3 business days. The customer service responses cited technical issues. The complaint was resolved as the player confirmed a successful withdrawal via our forum.
WinGaga Casino - Player's withdrawal is delayed.
Amount: €183
WinGaga Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
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2 months ago
Translation
Good morning,
My complaint is about a withdrawal request that I made not at a casino but related to football, specifically from 9/23. The responses I've been receiving from customer service are the standard "delay due to technical issues, we ask for your understanding," etc. How can you expect understanding if there is no consistency? I would like to point out that the terms state that withdrawals are processed within 3 business days, and it's already been 9! Thank you in advance.
Automatic translation:
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2 months ago
Dear panosmantzwros006,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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2 months ago
Translation
Hello again, it's not about casinos but about football in particular just because I see that you are the only site that deals with complaints from various users in various bookmakers I said to try, what I can tell you is that I have made no twenty withdrawals on in the past without any problem but now for some reason (not specified exactly) there is a long delay I have contacted them via chat 4-5 times I have sent emails but nothing happens unfortunately
Automatic translation:
Public
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2 months ago
Dear panosmantzwros006,
Based on your post https://casino.guru/forum/casinos/wingaga-casino---general-discussion#post-137105 we'll consider your withdrawal paid out and the complaint as resolved,
We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
