The player from Greece has a withdrawal request related to football from 9/23 that has not been processed, exceeding the stated timeframe of 3 business days. The customer service responses cite technical issues.
WinGaga Casino - Player's withdrawal is delayed.
Amount: €183
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Case opened
Current status
Waiting for Casino Guru to reply
5d 6h 36m 30s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Good morning,
My complaint is about a withdrawal request that I made not at a casino but related to football, specifically from 9/23. The responses I've been receiving from customer service are the standard "delay due to technical issues, we ask for your understanding," etc. How can you expect understanding if there is no consistency? I would like to point out that the terms state that withdrawals are processed within 3 business days, and it's already been 9! Thank you in advance.
Automatic translation:
Public
Public
2 days ago
Dear panosmantzwros006,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 days ago
Translation
Hello again, it's not about casinos but about football in particular just because I see that you are the only site that deals with complaints from various users in various bookmakers I said to try, what I can tell you is that I have made no twenty withdrawals on in the past without any problem but now for some reason (not specified exactly) there is a long delay I have contacted them via chat 4-5 times I have sent emails but nothing happens unfortunately
Automatic translation:
Casino Guru is examining the case
