Did you already pass the verification at this casino, or it is not needed?🤔
I hope that you will receive the money soon, so you're able to request another withdrawal then.
Please keep us informed how it goes, and we'll be ready to help if needed.
So far no verification is necessary, no money has arrived to date, let alone the payout approved. It's been 7 days now.
I see. Our complaint team is only able to intervene after the 14-day period, so hopefully until then you will receive the money.
Please keep us informed.
Does anyone have any information about the withdrawal? tomorrow is the 3rd day of the first withdrawal, but my account has not been verified yet
and so far chat has told me I don't need it?
Do you already have something?
Does anyone have any information about the withdrawal? tomorrow is the 3rd day of the first withdrawal, but my account has not been verified yet
and so far chat has told me I don't need it?
They told you that verification is not neccessary, right?
Have you ever withdrawn from this casino before? Which payment method did you use?
I deposited 250 euros with EPS yesterday, my bank withdrew the amount and I didn't get it in my casino account... The support doesn't know where the money is, sad that you can't just deposit it in 2025...

And did you contact the payment provider to see if everything really went well? I also read what you wrote the first time and there you had a problem with the withdrawal and here you describe the deposit, so are both situations valid or is it just that you didn't get the money to your player account?
I paid with my card and won, but after 3 days nothing happened, no check, no withdrawal, so I gambled the prize, a few days later I wanted to pay again but this time with EPS and the money has not arrived in the account ..so the current problem is that the money is gone
I see, so do you know if the casino has a third party provider that it uses to process financial transactions? Maybe they could start an investigation on that money. It's tricky if your bank tells you that everything went fine and the casino doesn't get the money or it doesn't get credited to your account. Therefore, I would start as I have described.
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