WinGaga Casino - Player's withdrawal request is delayed.

For the past five days, I have been trying to understand why my withdrawal request has not been accepted, and I haven't received a clear answer. They keep telling me that my request is a priority, yet the result remains the same. Five days have passed without processing a single withdrawal request. Make your own conclusions about this casino.

Dear Nikospoul912,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you for your reply. I will inform you immediately if this time passes although the casino itself told us 1-3 working days and besides that it is hopelessly late. I would therefore not recommend any player from Greece to play there.

I would like to inform you that the withdrawal is completed today after 7 working days.thanks for your help

Dear Nikospoul912, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Tomas

Casino.Guru